Shanyce Smith Email & Phone Number

Arlington, Tx, Us

Remote

•Work directly with customers to help them navigate When I Work’s software •Troubleshoot and report new or possible product defects or bugs •Assist customers to resolve basic to complex inquiries via live chat or email •Report customer feedback to Product and Development teams

United States

Remote

Maintain composure and customer focus while troubleshooting and solving issues on IOS devices and apple products and resolving hardware and software issues. Fraud managementProduct feature inquiriesResolving username and password difficultiesTroubleshooting email, wi-fi connectivity and web browser issuesNavigating customers through various appsData back-up, sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set up

Dallas/Fort Worth Area

Assist patients with renal kidney failure under the care of a registered nurse or physician in a acute setting. Provide one on one care by implementing the care to meet patients needs while maintaining a clean and safe environment. Conduct daily water testing to ensure good quality dialysis water is being produced. Initiate treatment and monitor patient and record vitals throughout treatment. Provide patient education. Conduct dialysis machine safety tests to ensure all equipment is up to state standards. Be able to stay focused and attentive in a fast paced, intense environment with patients who are in a more acute condition.

Dallas/Fort Worth Area

Assist patients with renal kidney failure under the care of a registered nurse or physician. Provide one on one care by implementing the care to meet patients needs while maintaining a clean and safe environment. Conduct daily water testing to ensure good quality dialysis water is being produced. Initiate treatment and monitor patient and record vitals throughout treatment. Provide patient education. Conduct dialysis machine safety tests to ensure all equipment is up to state standards. Be able to stay focused and attentive in a fast paced, intense environment with little supervision.

Irving, Texas, United States

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.Received multiple positive reviews which acknowledged dedication to excellent customer service. Asked open-ended questions to assess customer needs.Directed calls to appropriate individuals and departments.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Responded proactively and positively to rapid change.Sought ways to improve processes and services provided.Adapted to new applications and maintained knowledge of current technologies.Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.Communicated professionally with colleagues, freelancers and clients. Exhibited high energy and professionalism when dealing with all levels of clients and staff. Educated customers about the brand to incite excitement about the company's mission and values.

Round Rock, Texas, United States

Tier 2 De-Escalation Customer service representative assists customers whose problems could not be resolved through the tier 1 team.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Learned, referenced and applied product knowledge information.Answered average of 65 calls per day, addressing customer inquiries, solving problems and providing new product information.Developed reputation as an efficient service provider with high levels of accuracy.Answered customer questions regarding merchandise and pricing.Directed calls to appropriate individuals and departments.Provided timely and effective replacement of damaged or missing products.Recommended alternative items when product was out of stock.Answered product questions with up-to-date knowledge of sales and store promotions.Built long-term customer relationships and advised customers on purchases and promotions.Provided elevated customer experience to generate a loyal clientele.Set up and explained new membership contracts.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.Asked open-ended questions to assess customer needs.Recommended products and services aligned with customers' needs and preferences.Served as liaison for customers, management and sales team.Communicated with vendors regarding back order availability, future inventory and special orders. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Killeen, Texas, United States

Assisted customers promptly and politely, in person and via telephone.Managed a computer-based platform with multiple applications, including transcription, multitasking, chatting and messaging to maintain effective communication with the customer.Handled all customer relations issues in a gracious manner and in accordance with company policies. Referred unresolved customer grievances to designated departments for further investigation. Determined customer needs by asking relevant questions and listening actively to the responses. Responded to all customer inquiries thoroughly and professionally.Answered customer telephone calls promptly and in an appropriate manner.Documented all customer inquiries and comments thoroughly and quickly.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Killeen, Texas, United States

Prepared merchandise for distribution and placement across sales floor.Helped customers with questions, problems and complaints in person and via telephone.Verified all customers received receipts for purchases.Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.Followed latest market trends to contribute suggestions seasonal buys.Organized products on racks and displays with focus on visual appeal and brand standards.Suggested accessories and complementary purchases.Worked collaboratively in team environment.Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.Reported incidents to management.Maintained adherence to all company protocols.Updated computer inventory listings.Developed positive customer relationships through friendly greetings and excellent service.Monitored entrances, exits and fitting rooms for signs of theft.Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.Demonstrated use and care of merchandise.Accepted and processed returns.

Bachelor Of Arts - Ba, Psychology

50+ course hours completed

High School Diploma