Shao Kee Moua Email & Phone Number

United States

• Utilized Jira and QMetry to organize test tickets, test cases and test cycles.• Executed multiple kinds of testing to verify fixes and bugs prior to new version releases. • Involved with multiple projects such as Navigation Plus, Legacy project, and EVV applicationtesting. My priorities were our Navigation Plus website that allows Employees to logtimesheets for personal care assistance and higher level users to manage their teams anddata.• Participated in meetings with Developer and Business teams to ensure weekly versiondeployments successfully for Navigation Plus project.• Utilized multiple software's such as SSMS (SQL Server Management Studio) and Postman for backend testing.• Manage SharePoint site for Quality Assurance team while converting data from previouslyused Confluence site. I managed permission workflow and website design.

Minnesota, United States

I worked as a QA Analyst utilizing Jira to complete test cases. During this period we would have weekly meetings discussing Stories and Epics that would be worked on throughout the week. Developers and QA would work together to finish tests on 2 week sprints.

As an associate in the Barriers to Entry Program over at York Solutions. B2E is an accelerated program to polish our skills as full stack software engineers. We are currently refining our skills in Java and Spring Boot as our backend and React Javascript as our front end. Focusing on Test Driven Development is our goal.

Utilize Amazon Workspaces to assist Users through phone call and to troubleshoot Maximus software technical issues.Utilize Cherwell ticketing system along with Bomgar application to remote to User's Maximus machines.

Assist User's over the phone and through email to troubleshoot technical issues.Utilize ServiceNow ticketing system to track calls for DEOCS and WIDA clients.Manage side projects to create a better onboarding experience.

United States

At Prime Digital Academy I have learned their current Prime Stack which includes JavaScript, Node.js, Express.js, React, PostgreSQL and much more. I have a built a solo project for myself and group project remotely with 3 other developers for a client.Solo Project: Sole Swap, an application that allows users to buy, sell, and trade shoes by creating accounts to make posts and view other posts. Technologies used were JavaScript, Node.js, Express.js, React, React-Redux, Redux-Saga, Moment.js, Material-UI.Group Project: Sponsorship Hub, our client was Karl Nauman, a representative for advertising agencies. The goal is to create a hub where researchers can store their collected data on events and have the ability to edit and create events. Where as brands or sponsors can search these events with filters to find the specific event that meets their clients needs. Technologies used were JavaScript, React, Node.js, Express.js, React, React-Redux, Redux-Saga, Moment.js, Rechart, Material-UI.

Minnesota, United States

- Analyze customer account activities and verify information regarding transactions notices.- Utilize tools such as CPI, Kofax, ICMP to scan and manage mortgage documents.- Assist in other departments with foreclosure and forbearance documents.

- Fast paced work environment meeting customer needs.- Work as liaison between customer and technician regarding sales and maintenance.- Track vehicle history with the CDK software.- Organized customer appointments and time management.

Greater Minneapolis-St. Paul Area

- Studied vehicle and tire knowledge along with sales techniques, promoted to Service Advisor.- Provide customer service and check in vehicles to log maintenance history.- Work as a liaison between customer and technician.- Handle sale inquiries regarding defects or maintenance.

Minnesota, United States

- Greet customers and direct vehicles.- Relocate vehicles and meet needs and tasks of Service Advisors.

Full Stack Engineering Certification, Computer Software Engineering

Prime Digital Academy is an accelerated full-time program. The Full Stack Engineering course that consists of 5 months immense learning.

Business Administration And Management, General

I went to Century College to take general courses and lead into Metropolitan University in the future. I took general classes and also.

Psychology

I attended Hamline University for their business and psychology departments. I took Psychology, Literature and Community Development.