▪ Acted as the Project Manager and Business Analyst for projects in the Education and EdTech domains by leading meetings with customer and stakeholders to understand their CRM needs and designing the solution for incorporating their lead management process into Leadsquared's CRM.▪ Gathered requirements and provided solutions based on the analysis, from both technical and business perspective and plan the implementation accordingly by creating flowcharts, BRD and Project Brief.▪ Designed… Show more ▪ Acted as the Project Manager and Business Analyst for projects in the Education and EdTech domains by leading meetings with customer and stakeholders to understand their CRM needs and designing the solution for incorporating their lead management process into Leadsquared's CRM.▪ Gathered requirements and provided solutions based on the analysis, from both technical and business perspective and plan the implementation accordingly by creating flowcharts, BRD and Project Brief.▪ Designed and implemented complex automations within the CRM to automate lead journeys as much as possible.▪ Managed and worked closely with the project team comprising of implementation consultants and developers by assigning them the work to be done to implement the solution, sending work performance reports to customer, ▪ Performed UATs to confirm correctness of requirements and/or how product can be improved and provided handovers and product training to client and Customer Success team.▪ Worked closely with developers to extend the functionality of the product through custom code/APIs and test them.▪ Specialized in API implementation; helped developers understand the custom/3rd party API requirements, tested them and successfully integrating with LSQ CRM and customer's existing products.▪ Created documents such as Requirement documents, BRDs, Project plans, Test cases, API documents, Training, User Manuals and Go-live documents. Show less

▪ Provide end-to-end project management by catering to enhancements and customizations requests of customers, which included gathering requirement, analysis on how to accommodate those into the product and documentation.▪ Analyze the requirements and provide customers with suggestions/solutions from both technical and business perspective.▪ Translate the requirements to the development team for implementation and prepare test cases, do RAID analysis, create RACI chart.▪ Assisted in… Show more ▪ Provide end-to-end project management by catering to enhancements and customizations requests of customers, which included gathering requirement, analysis on how to accommodate those into the product and documentation.▪ Analyze the requirements and provide customers with suggestions/solutions from both technical and business perspective.▪ Translate the requirements to the development team for implementation and prepare test cases, do RAID analysis, create RACI chart.▪ Assisted in creating reports using SQL. ▪ Perform User Acceptance Tests to confirm correctness of requirements and/or how product can be improved.▪ Provide functional support for issues reported through troubleshooting, RCA, workarounds and fixes.▪ Conduct meetings throughout the project lifecycle to update client about the progress of the project as well as convey feedback/comments from the client to the team and vice versa.▪ Demonstrate our product to customers on the enhancements or customizations done and how to use them. Show less

▪ Successfully lead the team for several complex and high budget projects ▪ Functioned as the liaison between client, sales team, and the tech team and managed stakeholders throughout the project lifecycle.▪ Responsible for analyzing the requirements, creating project briefs and technical documentations in Confluence, test cases, UMLs and workflows, determined project scope and did sprint planning and progress tracking on JIRA▪ Created wireframes, reviewed designs and performed UATs… Show more ▪ Successfully lead the team for several complex and high budget projects ▪ Functioned as the liaison between client, sales team, and the tech team and managed stakeholders throughout the project lifecycle.▪ Responsible for analyzing the requirements, creating project briefs and technical documentations in Confluence, test cases, UMLs and workflows, determined project scope and did sprint planning and progress tracking on JIRA▪ Created wireframes, reviewed designs and performed UATs throughout the development lifecycle to ensure the product meets client’s requirements and standard, and got required signoffs and Delivery Acceptance Notes▪ Performed competitors’ analysis for client products and provided them with suggestions/solutions from business perspective▪ Trained the client on the final product and supported the “Go-live” deployment processes and post-production activities, ensuring a seamless product launch and continuity of business operations during the cutover Show less

▪ Gathered requirements for new and on-going projects from both customers and project teams of UCOP, and translated them into project charters/briefs, scopes and other necessary technical documents.▪ Created dashboards in MS Project to track project progress; created reports; Analyzed and provided resolutions for project related issues.▪ Provided project and customer support in a wide variety of areas, including requirements gathering and documentation, research, and quality assurance… Show more ▪ Gathered requirements for new and on-going projects from both customers and project teams of UCOP, and translated them into project charters/briefs, scopes and other necessary technical documents.▪ Created dashboards in MS Project to track project progress; created reports; Analyzed and provided resolutions for project related issues.▪ Provided project and customer support in a wide variety of areas, including requirements gathering and documentation, research, and quality assurance for IT infrastructure projects.▪ Managed the SharePoint portal for UCOP’s IT Infrastructure team. Managed every department’s page, created new pages and revised the existing hierarchy of the departments. Show less

▪ Defined project requirements by identifying project milestones, phases; Translated requirements into technical documents such as BRDs and FRDs▪ Formed project team; established project budget; provided customer support.▪ Monitored project progress in JIRA by building dashboards to track activity; resolved problems; published progress reports; recommended actions.

▪ Gathered requirements from clients and translated them into functional requirement documents (FRD)▪ Designed and commissioned the connectivity between instruments and HMIs for the projects I managed▪ Evaluated and monitored the progress of projects; prepared status reports and notified team of any changes▪ Developed, configured and handled the sales of automation and controls related instruments▪ I was also in the Marketing and RnD team for developing a product for Waste… Show more ▪ Gathered requirements from clients and translated them into functional requirement documents (FRD)▪ Designed and commissioned the connectivity between instruments and HMIs for the projects I managed▪ Evaluated and monitored the progress of projects; prepared status reports and notified team of any changes▪ Developed, configured and handled the sales of automation and controls related instruments▪ I was also in the Marketing and RnD team for developing a product for Waste Management using Plasma Technology Show less