Shaphan Marlow Email & Phone Number

United States

Holland, Michigan, United States

Grand Rapids, Michigan

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Oversees the daily operations including inventory, deposits, and marketing. Provides leadership to all staff to help them increase clientele, and business growth. Establishes work schedules and manages human resource functions, including interviewing, hiring, performance evaluation, resolving concerns and disputes, disciplining and terminating employees as well as all associated recordkeeping. Notable Success• Increased sales by 20% monthly through the delivery of exceptional business acumen in all aspects of the salon’s financial reporting & key business drivers.• Acts as liaison between employees and clients to ensure all customer service inquiries, and complaints were handled properly.• Operated location which achieved or exceeded annual sales budgets through the execution of monthly sales strategies.• Successfully developed and led a top-performing team in implementing production operations.

Greater Grand Rapids, Michigan Area

Handled incoming calls on all Customer Service related inquiries, order changes, status updates and cancellations.Notable Success• Successfully resolved customer concerns with a sense of urgency; resulting in a significant retention increase. • Increased revenue through suggestive selling of products to the customer. • Awarded “Top Performer of Sales and Retention” Award for 2 years consecutively

Greater Grand Rapids, Michigan Area

Orchestrated the daily operations operation: Full P&L responsibility; managed inventory, deposits, recruitment, payroll, and operational costs. Managed development and performance quality for a staff of 15 employeesNotable Success:• Maximized team contributions- empowered staff to achieve aggressive sales and customer service goals through talent development and achieve growth plans. • Developed and implemented high-level operational initiatives- infrastructure design, process reengineering and reorganization

Greater Grand Rapids, Michigan Area

Streamlined operational process improvement, developed organizational structure, and implemented best practices to support all customer service and sales activities. Led the store in a rapidly evolving and competitive market by leveraging sales and marketing plans to promote continuous improvement. Established goals, analyzed and evaluated metrics results to ensure sales and organizational objectives and operating requirements are met and are in line with the mission, core values and strategic needs of Discount Tire. Handled all administrative tasks, payroll, recruitment, and training.

Greater Grand Rapids, Michigan Area

Transformed under-performing sales operations by driving aggressive organic sales growth which led to the store top-ranked position in the company. Formulated strategic sales strategies based on previous performance that accelerated revenue growth. Introduced and implemented training that strengthened employee performance in which produced immediate gains in operational efficiencies. Supervised all staff activities and conducted periodic performance reviews to identify and capitalize on successes and while working on areas needing improvementNotable Success:• Earned stored recognitions as #1 Store in the company 6 months consecutively

Greater Nashville Area, Tn

• Oversaw all aspects of touring including merchandise designs for upcoming tours• Sold merchandise on several world tours and trained new staff at every event• Managed revenue from merchandise sales in excess of $100K daily thought the length of tour. • Ensured all aspects of the stage were ready for performance (lighting, sound, stage placement) before each performance. • Primary point of contact for all vendor relationships.

Bachelor Of Business Administration (Bba), Business Managment/Marketing/Bba, 3.0

Associate'S Degree, Business Administration And Management, General