Susan Shapiro Email & Phone Number

Tewksbury, Ma, Us

I work with companies to enhance the efficiency of their daily operations so they can be more productive. Among the areas I focus on are ensuring the company has the right technology to meet their business objectives, knows how to use it efficiently, and has a documented process that has been implemented. Efficiency = Productivity.I research software solutions, implement the selected software and train users.I am experienced in testing new software solutions to ensure it works from a user perspective. As requested by clients I have produced PPT presentations, user guides and process/best practices guides.--------------------------------------------------------------------------------------------

North Andover, Ma, Us

North Andover, Ma, Us

U.S. And Eu, Us, Us

Danvers, Ma, Us

I work with BrainSell clients to configure and implement CRM solutions. Along with this I train both users and administrators on best practices in using the software. I manage all internal CRM issues and configuration changes.

Danvers, Ma, Us

Danvers, Ma, Us

Danvers, Ma, Us

Burlington, Ma, Us

Business Analyst and Project Manager for companies in the online retail and service industry as well as a state agency.

Santa Clara, California, Us

Responsible for writing and maintaining complete instructional documentation. Managed Client Support. Conducted web-based training for customers.Supported QA in testing of new functionality.Led QA process for product launch, working closely with R&D to resolve issues.

New York, New York, Us

Managed the business development process. Led group that developed and implemented the business requirement process for the Private Bank Client Website.Coordinated the effort of four regions, including US, Latin America, Europe and Asia, in the roll out of the Wealth Management Summary. Developed and conducted Train the Trainer and user training sessions.

New York, Ny, Us

Business architect for the customer card statement, liaising between multiple business and technology partners globally.Conducted competitive analysis of electronic billing statements and online marketing. Managed e-Statement project on-site at vendor location on behalf of technology group, coordinating the communication of multiple global business and technology groups.Managed the Supplier Diversity Program.

Arlington, Va, Us

Oversaw the purchasing of $13MM of material and services to support production on a timely basis. Prepared and maintained documentation of purchasing procedures, which led to ISO 9001 certification. • Managed the timely, cost effective delivery of material to meet production schedules. Negotiated $1.5MM of purchases per month for materials and services to support the Patriot Missile System. Managed placement and delivery of materials to support Desert Storm.Performed test analysis to prove out on-line procurement system prior to implementation. Supervised union employees in the assembly of cable harnesses for the Hawk and Patriot Missile Systems.

Education record

Education record