As an independent data consultant, I help translate data into meaningful business value through bespoke analytics services. Whether it's finding patterns within data, designing engaging visual content to bring a story to life, or streamlining a routine report, I'm passionate about helping individuals unlock the value of their data.My services include:- Data Audit: exploratory data analysis, gap analysis - Data Visualization and Storytelling- Interactive Graphic Design- Business Intelligence Tool set-ups (Shiny, Looker)- Workshops & Training

• Oversaw data infrastructure & business intelligence projects, including datapipeline development, data architecture build-out, third-party integrations, anddata quality management• Managed and coached team of data analysts: led team stand-ups and helped prioritize incoming projects for various business stakeholders• Deployed business intelligence tool, Looker, company-wide: modeled data anddefined metrics with LookerML, onboarded and trained 50+ users, and customizeddashboards to monitor sales and underwriting performance

• Collaborate closely with C-level senior management to optimize business practices through data-driven decision making; support data and business intelligence needs across all departments • Prepare board meeting PowerPoint presentations containing visualizations of key analytical data in order to highlight business results and inform strategic planning• Lead monthly cross-functional reviews with sales, marketing, claims, operations, and finance to - pinpoint new business opportunities and areas for process improvement; maintain a regular feedback loop to improve data literacy, collect qualitative insights, and understand how reports are used in decision-making • Conduct trainings in elementary coding to enhance company-wide facility with data reporting, monitoring and maintenance • Technical coding capabilities in Oracle SQL, Excel, RStats, Shiny and Python. Examples of bespoke development projects implemented include:Online dashboard in RStats and Shiny to monitor key operational performance indicators, e.g SLAs, phone call volume, and invoice processingRepository of dynamic Excel reports paired with complex queries in Oracle SQL to extract information from relational databasePython script to gather information and create new data tables from a large repository of excel and PDF files

• Proposed, developed and implemented new agency on-boarding process to help scale operations out-of-state: streamlined process with WordPress Gravity Forms to transfer lead data directly into Salesforce.com CRM and customized lead fields and page layouts to collect industry relevant information (e.g. agency affiliation, est. annual property revenue)• Created Salesforce Workflow rules to assign agency leads and tasks to marketing reps by territory, and designed reports and dashboards in Salesforce.com to monitor lead conversion, identify process bottlenecks, and create a feedback-loop • Queried data with SQL, manipulated data in Excel, and automated reports in Pentaho Report Designer to identify impact of business decisions on sales, to analyze seasonal trends, and to track progress towards annual sales target• Introduced competitive incentive-based model in the style of “March Madness,” pitting top agencies against each other in a sales volume tournament; initiative increased agency engagement and average weekly sales production from top agencies by 80% • Collaborated with Business Intelligence to create a standardized agency scorecard; model incorporated various metrics such as year over year growth, retention and loss ratio to identify unprofitable agencies requiring remediation

• Assisted in strategic management and alignment within sales division• Built activity, lead, opportunity, pipeline, and ACV reports using Salesforce.com • Incorporated formulaic key performance indicators in monthly and quarterly reports • Created individual performance dashboards for team members to optimize work efficiency and increase productivity• Designed custom buckets and filters in individual dashboards to improve resource allocation among territories• Helped management identify weaknesses in sales processes to boost pipeline conversion rates • Developed SOPs for sales team training in CRM lead management • Cross-analyzed reports from Salesforce.com and Pardot using advanced functions on Excel (e.g. VLookup, Pivot Tables)

• Served in bar, in-room dining, main, and fine dining outlets.• Provided hotel tours for tour operators with information on the resort and other Constance properties. • Coordinated wedding receptions with floral businesses, entertainment, photographers, and caterers.• Updated daily event checklists which included arrivals, departures, occupancy rates, and long stay programs.• Organized amenities and bookings for requested hotel specials.• Handled customer complaint management and mitigation.

• Scheduled client appointments and programmed client information into Elite Software database• Redesigned company website and advertised promotions through social media in order to improve business publicity

• Informed patrons of details and dates of performances held at various campus venues• Sold tickets, secured affiliate membership donations, and ensured accommodation of customer needs

• Assistance in preparing staff luncheons, delivering products to corporate clients, and organizing video footage content.