As a Manager, I am ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. I would also be required to achieve revenue targets and manage customer feedback. Specifically, I will be responsible for performing the following tasks to the highest standards:# Manage overall operations of the spa, gym & pool# Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards# Ensure client experience is proficient including bookings, payments, and consultation cards# Managing spa team members and beauty/spa therapists to ensure high motivation, provision of high quality service and ongoing development# Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative program to core fitness-based schemes# Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement# Manage customer feedback effectively to ensure continuous service and programmer improvement# Instill brand values and standards to maintain quality on a daily basis#Liaise with other hotel departments# Ensure customers and guests receive friendly and consistent personalized service from all team members# Respond to audits to ensure continual improvement is achieved# Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed# Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests