Worked as Operations Head - Soft Services for Dr. Reddys National account consisting of 15 locations across India. Managed a team of 1100 soft services associates (Facility Managers, Assistant Facility Managers, Executives, associates). Managed the account from planning, budgeting, operations to P&L. Offerred many innovating and cost effective solutions during a short span, such as Robotics cleaning, manpower operational excellence, managed attrition by providing HR solutions to overcome the absenteeism and attrition. Deployed a visitor management solution. Conducted safety walks across all sites and submitted the reports. Handled a revenue of Rs.3.0 Crores per month. Managed the recruitment across all designations to support the account operations. Actively involved in site audits (Statutory, Compliance and customer audits). Conducted various welfare initiatives, recognition initiatives to keep the team motivated to perform better way and achieve client satisfaction.

Overall incharge of Administration for the company. Taking care of 6 locations and based out of Corporate Office at Hyderabad. Also, taking care of Liasioning, Stores, Safety, Finance. Administration – Heading the entire facilities in terms of house keeping, upkeep, maintenance and operations of all the units. Transport and travel management. Employee grievances, concerns addressing. Security management. Guest house management. Consolidation of shared services across organisation. Various cost optimisation projects - turn key. Drafted policies for the department and its end to end implementation at work place. Enhancement of support services by adding innovative means of support. Employee Engagement Initiatives / Recruitment / HR operations Liaisoning – Dealing regularly with Central Excise for various licenses / certifications / service tax refunds. Dealing with Labour Office, Pollution Control Board, Factories Inspectors, Sales Tax authorities, Food and Drug Administration activities.Logistics - Dealing with various domestic as well international courier agencies fiz. Fedex, DHL, UPS, TNT, Blue Dart etc. for routine sample movement within country and to EMEA, US and other APAC countries. Finalising rate contracts with those service providers. Deal with Export / Import agents at Mumbai for smooth clearance of consignments. Audit support - Managed and supported 4 US FDA audits in the tenure from Admin and Facilities perspective. Several international statutory, regulatory body and global client audits. Supply chain management - Taking care of admin consumables and other general procurement activities. SPOC for entire admin, facilities Open, Capex budgets. Finance - Oversee this function in terms of day today operations for one of the locationsClient Visits – Turn key support through team support in coordinating all international, statutory body (US FDA, CDSCO, Regulatory authorities) global client visits.

• One point contact for all India & Korea sales force. I am the only resource in India working independently supporting the sales operations group.• Quote to Cash function supporto Opportunity Managemento Customer Install Reportso Opportunity Life Cycle Managemento Tying opportunities to the business dealso Generate pricing models, migrations tools, license conversions • Validating the deals received and fixing the issues if any• Compiling the deal packs and process them in Oracle in total• Manage order entry, revenue summary, product distribution (electronic) and invoicing• Generate opportunity reports and circulate to respective sales regions• Follow up on qualified opportunities• Generate credit check report for customers and circulate it to concerned authorities• Generate business specific reports through BO / BIo Official orderso Available Credit Limit to customerso Risk & Warning report• Ensure Best Practices are being following in all the deals that happen across the country and amongst all business groups.• Report any non-compliant issues to the Legal Team • Work in tandem with global order services team, revenue recognition team, best practices teams

Working in Customer Data Operations Team. Responsible for updation, validation and cleaning of customer information in SIEBEL. Working on various cleaning, matching and dedupe projects. Also, responsible for overall Team management activities. Key activities : - Project Management for Customer Data Operations Group- All kinds of Data Quality functions. - Responsible for updating, creating and validating customer data. - Creating companies in Siebel CRM, validating them.- Merge companies, sweep companies. - Working on Prospects Management (identify the goods n bads lying in the marketing data and promote necessary records) - Marketing Analytics projects viz. cleaning prospects, identifying the potential customers through Siebel CRM. - Working on reporting through Business Objects viz. Opportunities, Credit Limits etc. - Working on Siebel 7.5 Sales Module- Work in Siebel staging environment for creating companies, accounts, contacts etc.- Work in Siebel QA environment for testing various activities.- Working on a project of customer available credit limits, opportunity forecast and Maintenance & Renewal forecast- Working in Salesforce.com for Opportunity forecast and also managing sales contacts and accounts in the same.

Worked as a senior member of admin and facilities team. Contributed a lot towards providing various analytics in the areas of Transport Management, Facility Operations (Guest House, Canteen, Stationary etc. ) to save on costs. Contributed single handedly for ISO 27001 audits and its compliance.

Worked as Information Analyst for Business Information, Operations and Services group. Received various appreciations for my work on on-the-job projects. Specially Prospects Management.

Worked for CEO's office taking care of overall Process Development, HR Analytics and other administrative tasks of the Unit.

Recruitment of contract staff, manpower planning for supporting the research effort. Compliance.Thorough analysis and Monitoring Budget (Revenue & Capital) for the departmentVarious seminars / conferences / international conferences organisation and organised lectures of internationally reputed scientists.Provide and maintain reports and analysis for procurements of consumable and chemicals + glasswares right from requisition to payment.Maintain the facility as per the international standards as it is state of the art Drug Discovery Centre consists of various Biology, Pharmacology, Toxicology labs and Animal house. Liase with Corporate office for various import and export activities, international seminars and conferences. Travel Management of the scientists and HOD. Entire quote to cash function support for drug discovery unit.Formed a forum called BIO-NET of monthly presentations giving updates to other groups of the activities.

Here I was working as a support person for Product Management activities, Product Promotions activities, Supply Chain activities. Contributed a lot at Product Management in terms of maintaining stockist data base, analysis of stockists performance (inventory, demo products) and contract manufacturing locations. Also, involved in arranging stockist meets, product shows, road shows, printing of promotional materials etc.

Worked for Quality Control, R&D, Production Planning & Control and Contract Manufacturing Department. Worked for ISO 9000 certification. Instrumental in all welfare activities such as cultural programs, All India Radio programs broadcasting, running a wall paper and bridging the gap between the workmen and staff.

Transport, Telephone Billing, Cafeteria Management etc.