Shaq Glover Email & Phone Number

• Raised over $1.65 million fundraising dollars in 2.5 years through the Making Strides Against Breast Cancerof Harrisburg event
• Developed and managed a team of 20+ volunteer leaders to increase fundraising recruitment & retention;and plan & execute premiere fundraising events
• Stewarded relationships with over 50 fundraising teams that produced over $300,000 in fundraising dollarsfor the American Cancer Society
• Managed the logistics, budget, social media, and website development & management for four large-scaleMaking Strides Against Breast Cancer events (Rochester, NY; Buffalo, NY; Utica, NY; Syracuse, NY)

Boiling Springs, PA

• Solicited new business through outside sales calls and property tours
• Produced over $500,000.00 in wedding sales (rooms, food and beverage) –exceeding ROI goals
• Managed over 50 wedding accounts, from initial inquiry through execution
• Conducted periodical detail meetings with clients and vendors
• Trained and developed over 20 service team members prior to, and during event execution

Camp Hill, Pennsylvania

• Solicited new catering business in the Government and SMERF markets through telemarketing, phone prospecting and outside sales calls
• Detailed all event logistics with clients (food, beverage, set up and execution) and oversaw the execution
• Upsold existing clients over $200,000 in additional food, beverage and specialty add-ons (linen/design, audio/visual)
• Communicated all details & changes to the Banquet Services Managers, AV Technician, and Executive Chef
• Prepared and presented periodical Catering Sales reports using Delphi

Camp Hill, Pennsylvania

• Developed and sold specialty events for corporate, social, and wedding clients in collaboration with Senior Event Specialist
• Coordinated all details requested for catering and specialty events, including menu development, event design concept, event logistics and layout, site visits, on-site production, and execution, for events such as.
• Oversaw event production and coordinated production plans among relevant departments
• Maintained weekly and quarterly event reports to track sales progress
• Assisted in Day-Of Coordination for weddings

Camp Hill, Pennsylvania

• Drove an additional $200,000 of new business for the JDK sales team
• Communicated details for all new inquiries for corporate, social and wedding events to sales managers
• Assisted in retaining the sales team's existing clients
• Developed and implemented new sales strategies to cultivate new business
• Prepared comprehensive, innovative proposals to exceed clients’ expectations

Camp Hill, Pennsylvania

• Assisted in hiring, training and recruiting over 200 staff members
• Worked with the Chief Operating Officer, Director of Operations, Talent and Engagement Coach and Scheduling & Logistics Manager to maintain effective departmental operations
• Developed skillset in event/site management through in-house and on-site training

• Supported sales team with coordinating event details, including menu development, logistics, and layouts
• Prepared event proposals for weddings, private and corporate events, and maintained client databases
• Assisted in on-site operations and developed creative problem solving & customer service skills

York, Pennsylvania

• Provided exceptional customer service by greeting & assisting clients
• Assessed the needs and wants of clients by answering their queries and concerns
• Informed clientele of customer sales and future merchandise of potential interest
• Advised clients by providing recommendations of products and services for purchase
• Showcased merchandise by staging attractive displays
• Administered point-of-sale transactions and processed payments of cash, check and store or other credit cards

Lancaster, Pennsylvania Area

• Wrote and distributed over 10 approved press releases
• Produced case studies, creative briefs and project briefs
• Coordinated media appointments and run-of-shows
• Developed media coverage reports, media contact lists and media pitches
• Managed public relations archives and photo resources
• Conducted research and social media analytics on clients, and the home and building industry

Millersville University, Millersville, PA

• Coordinated diverse & educational programs in collaboration with student organizations
• Created and facilitated departmental efforts at social justice and human rights
• Coordinated the first LGBT+ Pride Festival, uniting over 400 attendees and 25 vendors
• Co-coordinated the Multicultural Festival 2014 & Empowerment Retreat 2015
• Administered social media & marketing efforts to promote departmental events

Millersville University, Millersville, PA

• Managed ELCM’s social media presence by creating weekly content for Facebook, Twitter and Pinterest
• Designed flyers, signs, graphics & other marketing materials to promote departmental events and services
• Assisted in the coordination of Candid Career Interviews
• Drew 350 attendees at the Job and Internship Fair (highest attendance in the past seven years) and 178 attendees to the Graduate School Fair (all-time record)

Lancaster, PA

• Updated and maintained LAHFH ReStore’s social media presence on Facebook, Twitter, Instagram and Pinterest
• Implemented social media efforts to engage, recruit and retain followers & customers
• Showcased ReStore merchandise by designing marketing materials
• Built relationships with community partners, donors and the general public with the message about LAHFH’s mission

Millersville University, Millersville, PA

• Educated the residence hall staff on information pertaining to Housing and Residential Programs, campus activities, campus services and academics
• Provided innovative ideas and examples for Community Renewal displays to Resident Assistants
• Evaluated the Community Renewal displays of the Resident Assistants and provided recommendations
• Performed administrative and secretarial tasks related to the operation of the Resource Center
• Assisted resident assistants with entering their passive and active programs into the Resource Center database
• Inventoried supplies and materials regularly for the purpose of maintaining availability of required items

Millersville University, Millersville, PA

• Recruited Millersville University students to become members of PSECU by promoting services & benefits
• Achieved monthly membership and service goals by assisting customers with opening new accounts
• Demonstrated how to use automated delivery systems located near the eCenter
• Provided member assistance by explaining products & services, such as how to use online and mobile banking tools
• Presented pre-packaged financial education workshops to interested students, faculty and staff at interest tables
• Assessed the needs and wants of current and potential members by answering their queries and concerns

Millersville University, Millersville, PA

• Ensured excellent customer service by greeting & assisting customers and taking action to rectify any conflicts
• Assembled, monitored and cleaned service lines such as deli, pizza, desserts, Panini grill and hot-food stations
• Assisted the cook in all areas of preparation including meat grilling, carving, sauces, vegetable prep and catering functions
• Prepared and served food to patrons during breakfast, lunch and dinner shifts as required
• Answered customer inquiries, explaining how menu items were prepared, describing ingredients and preparation methods
• Stocked service line and beverage dispensers regularly

Bachelor Of Science (Bs), Speech Communication And Rhetoric

Activities and Societies: Society on Latino Affairs Public Relations Student Society of America The GSA at Millersville University

Education record

Activities and Societies: National Honor Society French Club Mock Trial Student Council