• Installed, configured and maintained Cisco Routers for MPLS Network contains 40 locations• Configured mGRE Tunnels on 40 Branch Routers for using Transparent Proxy from their Regional Branch Offices, implemented QoS on mGRE Tunnels • Proficient in Cisco devices for configuration and troubleshooting of routing protocols BGP & EIGRP (Route-maps, Prefix-lists) • Hands on experience in ACL, QoS, NTP, NAT, GLBP, Netflow, DNS & DHCP • Configured 70 VLANS Segmentation on Cisco 4500-X Core Switches and Remote Branches Routers • Configuration & deployment of Cisco Wireless Mobility Solution in Head Office with ‘3’ SSIDs • Provide wireless support to approximately 1,000 users • Maintained accurate documentation and inventory updates for all network hardware • Resolved incidents, problems, and implementing best practices in change management, Offered 24*7 L3/L2 support to the employees on-call • Recommended IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery Plans • Established infrastructure including sizing, configuration, network management, provisioning, installation and maintenance of:o BGP, Route-Maps, Prefix-Lists, Access-Lists and Quality of Service (QoS) on HO and branches routero Cisco Site-to-Site VPNso Cisco Catalyst 4500-X Switcheso BGP Terminology • Ensured that the goals of the Incident Management process are achieved; restored normal service as soon as possible based on customer perspective and within defined SLA • Detected, logged, categorized and prioritized incidents and providing initial incident support • Managed various activities like connecting multiple branches using firewall and VPN connectivity • Extended support in providing strategic direction for all enterprise wide IT operations including infrastructure & architecture