Mohammad Shaqour Email & Phone Number

Ramallah, West Bank

Customer Care Coordinatoro Conducted field visits to customers to match accounts and assess customer satisfaction.o Prepared daily reports for the direct manager.o Managed the opening, closing, and updating of customer accounts in the system, ensuring all account requirements were met.o Developed and documented Standard Operating Procedures (SOPs) to streamline workflows and ensure consistency.o I developed and implemented Key Performance Indicators (KPIs) for various roles within the sales team, including sales representatives, sales managers, and coordinators, to effectively measure performance and goal attainment.o Followed up on customer complaints, documented them, and resolved issues.o Updated and maintained the customer database.o Utilized Excel functions (conditional formatting, VLOOKUP, IF, SUMIF) for data analysis and table management.o Followed up on invoices for orders with distributors and reported on any outstanding or unsigned invoices.o Developed and managed the customer suggestions program to improve client engagement.Treasurero Received cash or deposits from sales representatives.o Entered collection details into Excel for tracking and reporting.o Collected statements and receipt vouchers from the company's representatives.o Audited collection statements and reviewed collection books for accuracy.o Managed the delivery and receipt of receivable voucher books.o Deposited checks and cash into the bank.

Salfit, West Bank

o Record daily sales and purchaseso Management operation using Bisan accounting program.o Writing daily reports for the direct manager.o Recording banking operations using Bisan accounting program.o Cash and cash debt collection from customerso Documenting financial transactionso Making payment and receipt voucher.

Nablus, West Bank

o Offer our products to pharmacies and laboratories.o Identifying and visit potential customers.o Achieving the required sales goalso Conducting sales presentations and product demonstrations.o Build and maintain strong customer relationships.o Negotiating and closing sales deals .o Write a daily reports .o Collection from our customers .

East Jerusalem, West Bank

• Management of all accounting operations of the corporation• Management operation in AL Safi accounting program.• Communicating with customers and collect debts .• Managing document financial transactions.• Recording and input and output of money in the company• Making purchase and sale invoices .• Receiving and balance checks.

Nablus, West Bank

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns• De-escalate situations involving dissatisfied customers, offering patient assistance and support• Collaborate with other call centre professionals to improve customer service• Help to train new employees and inform them about the company’s customer management policies

Bachelor'S Degree, Accounting

General Examination Board, Scientific Stream