Receives customer work orders and troubleshoots to service satellite problemsInterface with customers via phone for confirmation of appointments and any follow ups neededDetermines and schedules work orders and service calls according to urgencyAssigns work orders for distributionInforms technicians of type and location of work to be performed and dispatches workers to jobUpdates technicians' status to keep an open line of communication between technician and customer

Act as a liaison between General Motors and various carriers.Process exceptions via the LMS system to achieve the best possible delivery rate.Ensure notification of potential delays of freight for delivery by making the necessary phone calls.Assist others in processing exceptions when needed to ensure a timely response.Complete turnover in preparation for the oncoming shift.

Ensured that each customer received outstanding serviceKept the sales floor and stock room clean and organized.Managed cashiering duties in areas of purchasing, returns, exchanges, and enforced store policies.Maintained an awareness of all promotions and advertisementsProcessed layaways and damaged merchandise