• Secured premises and personnel by patrolling property.• Trained new security officers and explained documentation process.• Monitored surveillance equipment.• Answered inbound calls and transferred calls to management.• Inspected buildings, equipment, and access points.• Permitted entry, maintained accurate records of all individuals that entered and left the premises. • Utilized written correspondence and entered information into the computer system.

- Checked to ensure that appropriate changes were made to resolve customers' problems- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers- Determined charges for services requested, collect deposits or payments, or arrange for billing- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken- Referred unresolved customer grievances to designated departments for further investigation- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills- Solicited sales of new or additional services or products

• Enrolled customers in credit card contracts.• Managed multiple screens efficiently and with accuracy.• Trained new hires in the role of customer service and technical support. • Maintained confidentiality while accessing customer accounts.