Shaquanda Goss, Aphr Email & Phone Number

United States

• Functions as a team member to ensure HR office operations & workflow is efficient and effective to serve all coworkers and customers• Partners with assigned customers to create job descriptions, source, screen, interview, evaluate, recommend, & offer authorized positions to qualified candidates utilizing knowledge of requirements for assigned positions• Ensures legal compliance with federal/state/local employment & benefits laws and regulations• Collaborates with HR team in assisting managers to address areas of concern & develop strategies for sustainable improvement/increased engagement and retention• Administers various HR plans & procedures for all organization personnel; assists in the development & implementation of personnel policies and procedures, employee handbook, & HR SharePoint site• Participates in administration of the performance evaluation program• Plays a part in developing department goals, objectives, and procedures• Assists with HRIS records and reports, including onboarding, offboarding and data changes• Partners with HR team with benefits administration, change reporting, communicating benefits information to employees, and processing invoices• Assists with, or conducts, new-employee orientations, and other staff development and engagement programs to further develop staff• Assist with managing the internship program by recruiting in accordance with company goals• Collaborates on DE&I to ensure alignment with the overall, people, business, and JBS goals• Partners with HR team to plan companywide events such as annual health fair, holiday parties, DE&I events, and donation drives for various charities• Travels as needed to out of state recruitment functions and customers• Participates in administrative staff meetings and attends other meetings and seminars• Assists employees with general HR related questions and communicates issues to appropriate HR team members when appropriate• Assists as liaison to HR vendors as needed

Washington, District Of Columbia, United States

*Manages logistics for employee on-boarding program to include creating new hire announcement emails, preparing new hire files, verifying all new employee paperwork including submitting E-Verify information, filing I-9 documentation, scheduling new hire first day/week meetings*Educates newly hires on HR policies, internal procedures and regulations*Prepares other HR documents such as offer letters, status changes, DC wage notices, employment agreement modifications, etc. as needed*Maintain and update confidential employee data, personnel forms, files and information, generating reports routinely and as requested*Reviews, tracks, and documents compliance with mandatory and non-mandatory training and continuing education*Organizes, maintains, and performs periodic audits on all HR electronic personnel records including purging files as necessary*Conducts background checks and employee eligibility verifications, reference checks, and liaises with hiring managers to facilitate client specific background check and clearance processes*Performs routine tasks required to administer and execute human resource programs including compensation, benefits, and leave; performance and talent management; productivity, recognition, and morale; and training and development*Assumed Resources Management role to prepare for employee transition to new contracts if needed*Appointed as HR lead for SharePoint files clean-up and development of HR intranet site*Addresses the needs of current employees; record and refer critical/sensitive issues to appropriate staff*Maintains compliance with federal, state, and local employment laws and regulations (EEO-1, VETS 4212, etc.), and recommend best practices; reviews policies and practices to maintain compliance*Assists Accounting Department with payroll semi-monthly*Responsible for providing work location reports and organizational chart updates*Creates employee engagement and recognition plans; initiate activities once approved

Washington, District Of Columbia, United States

*Assists with special projects, strategic tasks & manage entire employee lifecycle*Serves as HR Director’s backup person*Performs routine tasks required to administer & execute human resource programs relating to benefits, employee engagement & morale, disputes & investigations*Reviews, tracks & documents compliance with mandatory and non-madatory training*Researched & recommended salary data tools being used to gather salary data info for various positions on contract bids*Assist Accounting Department with processing payroll*Stewarded the State Registration process to ensure compliance with various state laws & tax reporting*Process employee status changes*Due to pandemic, developed a virtual on-boarding process*Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with hiring managers to understand skills & competencies required for openings*Conducts outreach to various underrepresented groups to intentionally boost DEI efforts*Created DEIA business case; currently helping to stand up a DEIA council*Responsible for sending COBRA notifications*Assist employees with FMLA info*Creates monthly Employee Spotlight flyer to recognize employee birthdays, anniversaries, fun facts, promotions & company award wins*Developed & revised policies such as Leave Without Pay (LWOP) Policy, Sick Leave Policy & Diversity Equity and Inclusion (DEI) Policy*Handles general inquiries from current employees, potential candidates, verification agencies, & professional references; topics range from employee benefits, employee relation matters, training/professional development, compensation, recruiting/staffing needs, payroll, employment verification, equipment needs, & login assistance*Serves on Website & Branding Task Force to assist with social media presence*Assists with coordinating logistics for open enrollment*Responsible for off-boarding procedures & conducting exit interviews

Washington D.C. Metro Area

*Serves as initial HR point-of-contact & responds to general inquiries*Assist with recruiting process by reviewing resumes in ATS systems, provide top candidates to hiring managers, conduct phone screenings, set up & participate in interviews, make verbal job offers, generate offer letters, conduct background checks & reference checks*Manage logistics of the new hire on-boarding process which includes creating announcement emails, preparing new hire packets/employee files, verify paperwork including processing & filing I-9, schedule & conduct orientation meetings*Maintain all personnel & benefits files*Coordinate new hire enrollment & employee changes with benefits brokers*Works closely with HR Director to administer employee benefit programs including health & life insurance, Flexible Spending Account (FSA) & 401(k) contributions*Supports HR Department in keeping Jefferson compliant with federal & state regulations which include updating policy & benefits information & also updating labor law posters*Attends & participates in employee disciplinary meetings, terminations, & investigations*Maintains knowledge of trends, best practices, regulatory changes & employment law to ensure compliance with federal, state & local employment regulations*Research best practices & assist with developing & implementing policies & procedures*Responsible for writing, editing & proofing internal & external corporate communications*Assist with the performance evaluation process*Assist with employee relation matters such as scheduling meetings, take notes of the discussions, offer solutions to improve employee experience & implement performance improvement plans*Attends and participates in employee disciplinary meetings, terminations, and investigations*Selected as HR representative to develop Mission & Vision Statements*Assist HR Director with updating applicant decisions in ATS for Affirmative Action reporting*Provide administrative & research support to COO as needed

Alexandria, Virginia

Assigned to Client Relations Team Lead position to oversee work flow of certification and recertification processes. I'm responsible for providing positive, high quality and efficient service to all Institute customers to ensure a positive customer experience. As the Lead, I maintain expert level knowledge of policies and procedures to resolve escalated customer issues in a timely manner. Other responsibilities include recommending ongoing training for the team to ensure they are knowledgeable and up-to-date, ensuring Client Relations Advocates (CRAs) have the appropriate resources to perform their jobs, monitoring daily operations of the CRAs to ensure performance standards are being maintained, communicate documentation related to daily activity and concerns to the Group Supervisor, and mentoring the CRAs on corrective measures to improve the customer experience. I also serve as the lead on special or on-going projects related to department or organizational initiatives. In collaboration with the Director of Customer Experience, I assist with developing and implementing work procedures and processes that support company and departmental standards and the strategic directives of the Institute.

1725 Duke Street, Suite 700, Alexandria, Va 22314

Responsible for providing top-notch customer service for the HR Certification Institute by answering certification, recertification, and pre-approved program questions via phone and email as well as other administrative duties related to customer service. PRIMARY RESPONSIBILITIES: * Provide positive, high-quality and efficient customer service by answering certification, recertification and pre-approved program questions via phone and email as well as follow-through on requests for materials or additional information, as appropriate* Facilitate high customer satisfaction through positive, reliable and best-in-class service aligned with the business objective and practices of HRCI* Document all interactions in the Client Management System while tracking trends or customer needs* Train newly hired Client Relation Advocates and/or temps on how our Call Center operates, and the information we must provide to our constituents * Volunteered to be a part of webinars hosted by the HRCI Marketing Team to assist with answering certification and recertification questions* Belongs to HRCI’s Culture Club where we determine fun and innovative ways to keep employees engaged and committed to the Institute's mission. We make recommendations on how we can raise the bar and achieve high performance as individuals, at the department level, and as an organization overall* Assigned to work with the HRCI Chat function when it was introduced as part of an experiment to determine innovative ways to meet the needs of our customers* Selected as a Subject Matter Expert in evaluating potential vendors for future system RFP process. * Report daily top trends to Client Relations Director to assist with creating SOPs (Standard Operation Procedures) that may be useful to our Department* Perform additional administrative tasks or projects related to the Client Advocacy Team or organizational initiatives* Perform other duties as assigned consistent with the goals of HRCI

1800 M Street, Nw, Suite 750 South, Washington, Dc 20036

* Answer phones & transfer calls to the appropriate person/department* Regularly update client information in databases* Data Entry for Events & Finance Department* Coordinate & schedule transportation with transportation companies for clients* Coordinate in-office volunteers to assist staff with projects* Complete data entry of Matching Gift donations from donors/companies for event participants & maintain Excel spreadsheet showing monies expected/received* Book hotel ballrooms for event galas* Complete secretarial assignments for the Chapter President as needed* Assist all departments when needed

Architecture

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations