Enthusiastic and driven retail professional with knowledge of the fashion, retail and customer service industry. Hands-on manager with the ability to build positive relationships with colleagues to create high-performing teams that work to achieve sales targets and provide great service.Here are some career achievements:Achieved a 95% customer satisfaction score, by building a strong rapport with customers and delivering personalised service and getting them to join the loyalty program. Utilised this opportunity to inform customers of in-store events, promotions and product launches via email. Became the go-to person to deliver onboarding training and deal with any inventory and delivery issues. Taught all new team members about customer service expectations, POS system and inventory system and procedures.