Recovered an average of $4K losses a day or $100K a month by reviewing credit card fraud claims and merchant documentation/ compelling evidence while adhering to VISA’s and Wells’ regulations and guidelines.Written the 1st pre-arbitration training manual for Charlotte’s new pre arbitration team by bringing my knowledge from debit card pre arbitration and credit card claims.Mentored and trained 9 members the new hire class of 2020 as a Subject Matter Expert.Bridged the communication gap between the phone teams and pre arbitration function which increased the efficiency of cardholder contact and the accuracy of work completed on pre arb items.Prevented arbitration losses and reduced compliance violations by thoroughly reviewing pertinent documents.Deescalate phone calls regarding dissatisfied card members professionally and by following escalated phone call procedures.Audited the team’s work to prevent compliance violations and to reduce instances of risk.

Review credit card fraud claims and determine the legitimacy of claims while detecting trends, determining the extent of risk, and reporting findings to leadership.Review credit card fraud claims and determine whether to accept or deny them based on transaction data and completed bank adjustments when necessary.Corresponded with merchants and cardholders to gather more data while simultaneously providing excellent customer service.Participated in projects individually and alongside team members to gather new skills within and outside of the LTU function.Train and mentor 10 new team members as a subject matter expert (SME).Audited the department’s work to prevent compliance violations and to reduce instances of risk.Created production reports for upper management to improve the efficiency of performance evaluation when my team switched roles and/or production expectations were modified.Recovered bank losses by reviewing debit card claims and compelling evidence while adhering to VISA’s and Wells’ regulations and guidelines.Trained other team members to work the pre-arbitration function for debit card claims.Prevented and reduced compliance violations while processing claims by having a thorough understanding of federal rules and regulations.