Analyze changes in 3rd party services to assess impact on business systems and functions.Analyze system functions to assess the need for changes to improve efficiency and implement said changes.Regularly provide assistance to the business operations team to ensure business functions are working correctly.Analyze marketplace payouts and identify transactional inconsistencies and dispute them for reimbursement.Design and implement new systems/functions to improve business… Show more Analyze changes in 3rd party services to assess impact on business systems and functions.Analyze system functions to assess the need for changes to improve efficiency and implement said changes.Regularly provide assistance to the business operations team to ensure business functions are working correctly.Analyze marketplace payouts and identify transactional inconsistencies and dispute them for reimbursement.Design and implement new systems/functions to improve business accuracy and efficiency.Create and implement disaster recovery procedures and protocols. Act as the liaison between development team and management to translate operational needs and developmental solutions.Act as the project manager for the development team to meet deadlines and report project updates. Show less

Handle and respond to escalated eMails, messages, phone calls related to any sales channel.Leading Customer Service Team Members:Coaching through difficult tickets.Training on all aspects of the job. Creating Protocols & Templates to make the job easier to understand and perform.Overseeing Returns process:Coaching Return Operators on difficult cases.Going through Daily reports to identify mishandled returns.Provide reimbursements to customers, authorizing… Show more Handle and respond to escalated eMails, messages, phone calls related to any sales channel.Leading Customer Service Team Members:Coaching through difficult tickets.Training on all aspects of the job. Creating Protocols & Templates to make the job easier to understand and perform.Overseeing Returns process:Coaching Return Operators on difficult cases.Going through Daily reports to identify mishandled returns.Provide reimbursements to customers, authorizing partial/courtesy refunds to customers. Handing returns with Activation Lock issues. Improving the Return Entry Protocol, Coaching Return Entry Operators. Information Technology:Performing Back end maintenance and upgrades on software platforms.Troubleshoot issues on relevant platforms. Create Protocols and filters to Streamline shipping, messages and returns. Maintenance & Upgrades on company hardware. Show less