Highly experienced with a strong background in Infrastructure and Managed Services, with a proven track record of solution and delivery. Ability to manage multiple projects with complex and compressed timelines. Innovative and strategic capabilities are a plus in reaching the desired outcome.- Designed and implemented services/procedures within Transitions enabling contractual service delivery for Field Services- Implemented new customer transition project frameworks, coordinated timeline activities and provided output of standardized documentation and templates- Designed the whitespace Analysis dashboard, enabling quick analysis for sales and service delivery and other organizations to identify resource gaps in service areas- Established and implemented processes to improve quality and proficiency- Created a Sharepoint and uploaded data providing a focal point for multiple towers needing access to transition project details- Produced technical manuals, call flows, PDF forms, and edited video for training

Provide leadership of Field Tech Organization covering Severity 1-3 incidents for 330 sites and manage Enterprise Desktop projects Notable Accomplishments:Dramatically accelerate the development and performance of the Field Technicians by introducing best practices and SOPs for each task including ordering, ticket handling, imaging, specialty software, delivery, along with user and tech interaction, which were documented in a new Technical Field Guide resulting in reduced client downtime and improved customer satisfaction. Introduce a program effort to handle the special requests of high-profile end users that eliminated a full day of waiting time to receive replacement equipment.Successfully lead the yearly PC Refresh project for 330 sites utilizing tools and procedures that greatly reduced project costs, adeptly coordinated field schedules, and met all scheduled dates without impacting ongoing business operations.Significantly improve the equipment inventory system, which consisted of 18 different models, by consolidating shipping skus to lower warehouse costs, using pre-configured images to speed delivery time, and expert contingency planning to deal with specialty installs and unexpected issues.Revise the software imaging process by eliminating the time techs waited for a decryption key from the help desk that reduced the end to end process from 2 hours to 20 minutes.