Shara Hernanz Email & Phone Number

Madrid, Comunidad De Madrid, España

Madrid, Comunidad De Madrid, España

As Senior Service Coordinator my main duties are not only the schedule of the technical service engineers, but also the implementation and the monitoring of the company solutions and services. Responsibilities:*Complete management of projects and operations in regions across EMEA.*Management of resources to carry out the different company projects.*Leadership, expert support and supervisor of the technical service staff.*Spawn of new business… Show more As Senior Service Coordinator my main duties are not only the schedule of the technical service engineers, but also the implementation and the monitoring of the company solutions and services. Responsibilities:*Complete management of projects and operations in regions across EMEA.*Management of resources to carry out the different company projects.*Leadership, expert support and supervisor of the technical service staff.*Spawn of new business opportunities.Achievements: *Improve the efficiency and time of response of the technical service.*Increase the installed based of medical equipment in EMEA and customer's satisfaction.*Manage the maintenance customer's contracts. Show less

Madrid, Comunidad De Madrid, España

Among my main duties I can highlight my capacity to oversee through my team members. Provide support as and when required to my peers. *I conducted and followed-up calls and emailing to customers. I ensured that the team staff were adhered to the company's guidelines and policies at all times. *Identified and resolved any urgent customers service queries.*Maintenance and updating client database.*Weekly, monthly and yearly reports from the staff and customers. And company's… Show more Among my main duties I can highlight my capacity to oversee through my team members. Provide support as and when required to my peers. *I conducted and followed-up calls and emailing to customers. I ensured that the team staff were adhered to the company's guidelines and policies at all times. *Identified and resolved any urgent customers service queries.*Maintenance and updating client database.*Weekly, monthly and yearly reports from the staff and customers. And company's objectives. Show less

Galapagar, Comunidad De Madrid, España

Language Academy Director*Oversee the daily operations.*Strategically plan, continuously improve, and evaluate program outcomes and assess student outcomes, including conducting an annual parent survey to assess satisfaction with the quality of care and service.*Develop a curriculum philosophy, communicate the philosophy to all early learning program staff and parents, and train staff to ensure the philosophy serves all children in the early learning program.*Support… Show more Language Academy Director*Oversee the daily operations.*Strategically plan, continuously improve, and evaluate program outcomes and assess student outcomes, including conducting an annual parent survey to assess satisfaction with the quality of care and service.*Develop a curriculum philosophy, communicate the philosophy to all early learning program staff and parents, and train staff to ensure the philosophy serves all children in the early learning program.*Support and review teachers’ developmental assessment. Show less

Londres, Inglaterra, Reino Unido

*Run lessons whilst maintaining order and behavior management in the classroom. (KS3 and KS4)

Madrid, Comunidad De Madrid, España

*Lead and oversee the daily office tasks and activities.*Mailing, marketing and promote activities.*Coordinate up to 50 people in their different activities.

Certificate Of Higher Education (Hnc), International Trade

Certificate Of Higher Education (Hnc), Transport And Logistic Certificate

Post Graduate Certificate, Teaching

University Degree, Art History, Criticism And Conservation