Sharad D. Email & Phone Number

Mumbai Metropolitan Region

Mumbai

- Primary point of contact for clients to maintain relationships and production related activities. - Responsible for Quotations, Schedules, Delivery and Escalations of the client. - Assist in the development of the business service offering to our customers.- Collaborate with production teams to ensure the most effective process solutions to meet the individual project requirements. - Planning and allocation of resources as per project requirements.- Monitor and maintain project financials, including revenue recognition, revenue forecasting and billings, GMI, GMII, PCM etc. - Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability. - Resolve questions and issues in a timely and effective manner for clients and internal teams. - Organize and participate in client meetings as required (Quarterly Business Review Meetings, etc.)- Responsible for planning, developing and executing projects to ensure timely completion of cross functional deliverables. - Effectively lead the project team to align with the business objectives, project schedule, and project budget. - Ensure timely and accurate communications with project contributors and stakeholders

Mumbai

Analyzed and managed reports of the entire Customer Accounts with external clients and Management. Primary contact for Full service of the entire publishing Projects managed in Mumbai office Prepared weekly service level dashboard for each Customer Account; ensured customer satisfaction by timely update about the deliveries. Trained the new joineries by helping in understanding the requirement of the process.

Mumbai

 Prepared daily and monthly MIS report generated from system & generated revenue report. Involved in preparation of revenue generated presentations and submitting to management; analyzed & ensured that the weekly & monthly targets are achieved. Continuously focused on improvement in process and better utilization of available resources. Trained new associates and mentored them.