Sharad Garg , Pmp® Email & Phone Number

Gurugram, Hr, In

Delhi, India

Heading the Delivery of direct & outsourced (to partners)Project Implementations for SymphonyAI -Enterprise IT Division for US/Europe Geo.

Heading the delivery of direct & outsourced projects for SymphonyAI for US & Europe Geo .

India

Working as Program manager -Implementation , handling SummitAI product implementations , managing the implementation partners, MSP's & Support channels .Leading the INDIA & ME GEO implementations • Governance & Program Management for the strategic engagements • Providing strategic advisory to Project Managers, Solution Architects & Implementation Engineers for seamless execution of services to clients • Liaising with Presales & Sales team to create SOW and mapping the… Show more Working as Program manager -Implementation , handling SummitAI product implementations , managing the implementation partners, MSP's & Support channels .Leading the INDIA & ME GEO implementations • Governance & Program Management for the strategic engagements • Providing strategic advisory to Project Managers, Solution Architects & Implementation Engineers for seamless execution of services to clients • Liaising with Presales & Sales team to create SOW and mapping the solution in line with customer RFP • Cementing healthy relations with Implementation Partners & MSP (TCS, Wipro. CMS, IBM & others)• Managing & controlling the OTC for the projects and selecting the partners for outsourcing & leading the pricing negotiations• Leading the Outsourcing, New Partner On-boarding, Partner Ecosystem Creation & Management, Payments Approvals (Outsourced Projects) Show less

Gurgaon, India

Handling Tools and Automation Implementation for IT Infrastructure management serice for INDIA Geo for one of the largest Service line of Wipro Managing Service Delivery improvements and COD through Tools and Automation implementations• Managed Implementation Partners & OEM’s for Tools & Automation such as CA, BMC, HP, Solar Wind, Symphony Sumit, Sapphire, Service NOW, Lake Side, Bigfix, Lakeside, Nexthink & others • Directed the successful implementations of Wipro AI Platform-… Show more Handling Tools and Automation Implementation for IT Infrastructure management serice for INDIA Geo for one of the largest Service line of Wipro Managing Service Delivery improvements and COD through Tools and Automation implementations• Managed Implementation Partners & OEM’s for Tools & Automation such as CA, BMC, HP, Solar Wind, Symphony Sumit, Sapphire, Service NOW, Lake Side, Bigfix, Lakeside, Nexthink & others • Directed the successful implementations of Wipro AI Platform- Wipro HOLMES™ for IT Infra /ITSM tools Holmes EventGrid, Holmes Ehelpline, Holmes Orchestrator, Holmes Mail to Alert & Ticket such as Alert Manager, Holmes Backup BOT, HOLMES Storage BOT, HOLMES SQL INSIGHT, Homes BOTGOVERN, Holmes SecureIT (SAM), HOLMES SMARTVIEW, Holmes Integrated compliance Manager & several others • Led the automation of Mundane Tasks through tools & BOTS L0/L1/L2 efforts reduction in incident handling through automation• Offered solution consultancy for B2B Integration of Wipro ITSM (Holmes Ehelpline) & other OEMs as well • Dealt with numerous customers such as HDFC LIFE, AVIVA, BFL MLIC, Yes Bank, ABC, KOTAK, IIFL, AXIS Bank & MF, Airtel, Grameenphone, Telenor, Mahindra & Mahindra, Star TV, HMEL, Suzlon, Cairn Energy DIAL, MIAL, Adani, SRF, Sunpharma, Shopper Stop & others • Fronted the DIDI drive which is a Wipro CEO initiative regarding Digitization & Hyper Automation for IT Infrastructure Management Service Show less

Gurgaon, India

Was leading tools and automation for new Sales accounts during the Transition phase for Infra management Services , one of the largest service line of Wipro

Gurgaon, India

Was leading large accounts tools implementation for ITSM , Infra monitoring tools along with End user automation tools

Gurgaon, India

Handling the Implementation of ITSM , EMS and End user automation tools for Infra management services during the transition phase of new sales

Gurgaon, India

Handled the support and implementation of ITSM tool for North Region