Building a headless API first loyalty, rewards & engagement Platform in collaboration with Jio Platforms Ltd.- Loyalty & Offers Engine- Gamification- Coupons- Campaign Management- Care & Support- Data Management- Business Portal# Product Management# Solution Design# Program Management

Group Technology Enablement for :-Loyalty & Marketing Campaigns-Customer Service-Wallets & Payments-Insurance Tech# Digital Transformation# Product Management# Program Management # Solution Design# Technology Delivery

# Design, Technology enablement and setup of Customer Service & Interaction Center for Omni Channel business operations# Drive business excellence through Group level Transformation & process improvement projects across all functions e.g. Perks & Incentive Management, Vendor Rebate Management etc# Support Technology enabled Business Transformation for Operational control & business productivity# Manage a team of about 15 business analysts

# Develop Go-To-Market strategy for Industry solutions# Provide Industry thought leadership# Enable field team and Partners ecosystem# Industry business development # Deliver customer engagement support# Developed market and opportunities for new business solutions e.g. Trade Promotions (Optimization, Effectiveness & Management), Distributor Management System and Sales Force Enablement (Mobility)

# Setup and Lead a team of approx. 30 Business Architects / Analysts# Manage Group level initiatives across all functions of Category, Store Operations, Supply Chain, Marketing, Services and HR# Identifying business improvement opportunities and streamlining operations for optimization, controls, profitable growth and, improving Consumer experience across all Future Group companies for Retail and Logistics :- All Categories including General Merchandise, Food, Apparel, Consumer… Show more # Setup and Lead a team of approx. 30 Business Architects / Analysts# Manage Group level initiatives across all functions of Category, Store Operations, Supply Chain, Marketing, Services and HR# Identifying business improvement opportunities and streamlining operations for optimization, controls, profitable growth and, improving Consumer experience across all Future Group companies for Retail and Logistics :- All Categories including General Merchandise, Food, Apparel, Consumer Durables and Electronics, Furniture, Home Improvement- All Retail concepts like Big Bazaar, Food Bazaar, Pantaloons, eZone, Home Town etc. (including Shop in Shop concept of Central & Brand Factory) and web channel of Future Bazaar.# Support setup of new businesses including Joint Ventures# Program Management and Projects implementation including Strategy, Process, Organisation and Controls, Business Requirements for Technology enablement, Trainings, Rollout and Change Management.# Manage Cross Functional teams and Group Stakeholder expectations for business transformation initiatives.# Functional Evaluation of Retail applications like Point of Sale, Planogram, CRM, HRMS systems etc. Show less

# Facilitate Strategy development for the Consumer durables, Telecom & IT Retail business as member of the Management Team# Program Manage the business startup & 1st Store rollout, for end to end Operations of Reliance Digital concept as a Specialty format, through Cross functional projects and teams# Designing / developing / implementing business strategy, Operating model, policies & processes - adapting & benchmarking best practices of Global Retailers like Best Buy, Walmart & Tesco… Show more # Facilitate Strategy development for the Consumer durables, Telecom & IT Retail business as member of the Management Team# Program Manage the business startup & 1st Store rollout, for end to end Operations of Reliance Digital concept as a Specialty format, through Cross functional projects and teams# Designing / developing / implementing business strategy, Operating model, policies & processes - adapting & benchmarking best practices of Global Retailers like Best Buy, Walmart & Tesco, with support of Subject Matter Experts / Consultants# Enabling Technology solution to support end to end Retail business operations with SAP IS Retail / SAP CRM (Product Service Management) & Retailix POS# Design and manage the supply chain policies, processes, SLAs & Replenishment / Inventory norms, with Distribution & Logistics team# Loss Prevention Policies, Processes, including Store Design & Infrastructure Show less

# Program Management for IT Projects for Global Credit & Collection Operations# Operational Policy and Process Design# Global Lead for Six Sigma projects for business improvment initiatives# Business Continuity Planning

# Product Management for Air Conditioners :- Managing the product portfolio / pricing / demand planning & forecasting / inventory management- Following market intelligence and competitive benchmarking for Pricing & Promotions# Product Creation :- Managing the product portfolio and product creation process for Refrigerators, Washing Machines, Microwave Ovens, Air Conditioners, Hobs and Hoods along with Product Management, Product Design, R&D teams and 3rd party… Show more # Product Management for Air Conditioners :- Managing the product portfolio / pricing / demand planning & forecasting / inventory management- Following market intelligence and competitive benchmarking for Pricing & Promotions# Product Creation :- Managing the product portfolio and product creation process for Refrigerators, Washing Machines, Microwave Ovens, Air Conditioners, Hobs and Hoods along with Product Management, Product Design, R&D teams and 3rd party vendors # Export Management :- Developing inter-company and SAARC export sales and appointing national distributors, business modelling and implementation (including Commercials, service and brand management).# Developing the 3 year Company Turnaround strategy along with McKinsey & Co.# Handling the organisational turnaround programs / projects & change management, across all functions (including manufacturing)# Conducting Business Process Re-engineering including Branch Operations processes and policies.# Implementing Performance Management System (Balance Scorecard concept).# Coordinating with the Sales & Marketing Operations during the vacancy of Sales & Marketing Head. Show less

# Improving the business processes through Philips Business Excellence Model (based on European Foundation for Quality Management) using Process Survey Tools like Demand Generation, etc.# Implementing the Balance Scorecard concept and performance management based variable pay concept# Support Electronics Division managment in business strategy implementation

# Production Planning and Control# New Product Introductions# Inventory Management - Raw material & Finished Goods# Distribution Planning# Production & Inventory budgeting# ERP Implemention - Oracle Manufacturing (Order Management)# Six Sigma projects for Cost reduction# ISO 9000 & ISO 14001 implementation