Sharad Bhattarai Email & Phone Number

Salt Lake City Metropolitan Area

Committed to supporting enterprise customers minimize downtimes by resolving any technical issues in a timely manner.Contributing towards process improvements through interpersonal and evidence-based feedback to direct leadership.

Salt Lake City Metropolitan Area

Responded to escalated cases troublshooting them through inter-teams collaboration and made decisions to trigger dispatch requests when necessary.Mentored new team members transition into their support roles efficiently and effectively.

Greater Salt Lake City Area

Promptly resolved any technical issues reported by Packsize customers using professional communication standards.

Midvale, Utah.

• Consistently recognized for leading sales objectives with excellent customer service and marketing skills resulting in a steady revenue growth pattern (approx. 10% total revenue growth every quarter).
• Processed cash and purchase summaries, inventory count and order placement, payroll, and other accounting procedures after performing accuracy and compliance analysis.
• Elicited requirements from field consultants in maintaining overall resource efficiency (KPI and ROI) and continuous improvement strategies while staying aligned to corporate guidelines.
• Applied project management techniques in relocating a store within a predetermined period while maintaining the growth in sales.

Provo, Utah Area

• Coordinated 100+ high priority incident response with internal IT groups as the Major Incident Manager using conference bridges and slack.
• Supervised datacenter infrastructure monitoring, access, security, and maintenance at both physical and software fronts.
• Facilitated process improvements via knowledge base expansion and document management in SharePoint.
• Collaborated on ITIL Problem Management and Root Cause Analysis, reporting prescriptive findings to upper management using MS visualization tools.

Bachelor'S Degree, Business Administration- Accounting, 3.7

Activities and Societies: American Institute of Certified Public Accountants-Student Chapter, Alpha Sigma Lambda

Bachelor'S Degree, Civil Engineering, 3.4

Activities and Societies: American Society of Civil Engineers-Student Chapter