As a Directory Assistant and a Customer Service Agent at Etisalat Egypt, I deliver quality customer experiences and enhance brand loyalty. With a Diploma of Education from Ain Shams University and an Associate of Arts and Sciences in History from Helwan University Cairo, I have a strong educational background and a diverse perspective to offer to the team.In my roles, I use NPS (Net Promoter Score) methodology to collect and analyze data on customer satisfaction, generate reports and recommendations to improve performance, and collaborate with internal and external stakeholders to understand and meet customer needs. I also provide exceptional customer service and support, resolving issues and ensuring satisfaction. Additionally, I have a Professional Certificate in Social Media Marketing from Meta, where I learned how to create and optimize social media campaigns and content. I am passionate about customer experience analysis, problem-solving, and communication, and I value teamwork, innovation, and diversity.
-
Property AdvisorThe Address Investments -
Directory AssistantEtisalat Egypt Oct 2023 - PresentEgyptCustomer Experience Analyst dedicated to enhancing customer satisfaction through NPS (Net Promoter Score) analysis. Proficient in data collection, pattern recognition, and report generation to drive performance improvements. Skilled in communication and collaboration with clients and internal teams to understand and meet evolving customer needs -
Customer Service AgentEtisalat Egypt Nov 2022 - PresentCairo, Egypt"An expert in resolving customer issues and ensuring their complete satisfaction. Committed to delivering exceptional customer experiences through a deep understanding of their needs and providing innovative solutions. Exceptional skills in communication and collaboration with customers and internal teams to achieve the highest levels of satisfaction and brand loyalty." -
Meta Social Media Marketing Professional CertificationMeta Jul 2022 - Jan 2023Cairo, Egypt"I obtained the Professional Certificate in Social Media Marketing and acquired a diverse set of skills and knowledge. I learned how to develop effective social media strategies, analyze campaign performance, and tailor content to the target audience. Additionally, I gained a deep understanding of the latest trends and tools in the field of digital marketing. This certificate not only provided me with the necessary skills to succeed in the world of social media marketing but also increased my… Show more "I obtained the Professional Certificate in Social Media Marketing and acquired a diverse set of skills and knowledge. I learned how to develop effective social media strategies, analyze campaign performance, and tailor content to the target audience. Additionally, I gained a deep understanding of the latest trends and tools in the field of digital marketing. This certificate not only provided me with the necessary skills to succeed in the world of social media marketing but also increased my confidence in my ability to achieve results and positively impact both business and audience." Show less -
TeacherModern American School Of Egypt 2000 Jan 2021 - May 2022Cairo, Egypt"History teacher dedicated to delivering inspiring and engaging educational experiences for students. With extensive experience in designing and implementing comprehensive curriculum programs incorporating diverse and interactive teaching materials. Committed to providing a supportive and stimulating learning environment that fosters the development of students' historical and analytical thinking skills. Enthusiastic about guiding students towards a deep understanding of the past and applying… Show more "History teacher dedicated to delivering inspiring and engaging educational experiences for students. With extensive experience in designing and implementing comprehensive curriculum programs incorporating diverse and interactive teaching materials. Committed to providing a supportive and stimulating learning environment that fosters the development of students' historical and analytical thinking skills. Enthusiastic about guiding students towards a deep understanding of the past and applying historical concepts to the present reality." Show less -
Social Media Marketing SpecialistElite For Real Estate Dec 2021 - Jan 2022التجمع الخامس"Experienced Social Media Manager at a real estate company, proficient in developing and executing comprehensive social media strategies to enhance brand visibility and engagement. Skilled in content creation, community management, and analytics to drive effective campaigns and achieve business objectives. Demonstrated ability to leverage various social media platforms to attract and engage with target audiences, resulting in increased lead generation and brand recognition. Passionate about… Show more "Experienced Social Media Manager at a real estate company, proficient in developing and executing comprehensive social media strategies to enhance brand visibility and engagement. Skilled in content creation, community management, and analytics to drive effective campaigns and achieve business objectives. Demonstrated ability to leverage various social media platforms to attract and engage with target audiences, resulting in increased lead generation and brand recognition. Passionate about utilizing innovative approaches to showcase properties and create meaningful connections with clients in the ever-evolving digital landscape." Show less
-
President Of The Faculty Of Arts Student Union At Helwan University.Helwan University Cairo Dec 2020 - Jan 2022Cairo, Cairo, Egypt"Experienced in leadership and representing student interests, I served as the President of the Student Union at the Faculty of Arts. With dedication and vision, I worked tirelessly to enhance communication and collaboration between students and administration. Through this pioneering role, I acquired a diverse set of leadership and organizational skills, including strategic planning, time management, and conflict resolution. I also learned how to effectively advocate for and support students'… Show more "Experienced in leadership and representing student interests, I served as the President of the Student Union at the Faculty of Arts. With dedication and vision, I worked tirelessly to enhance communication and collaboration between students and administration. Through this pioneering role, I acquired a diverse set of leadership and organizational skills, including strategic planning, time management, and conflict resolution. I also learned how to effectively advocate for and support students' needs and demands in accordance with university policies and regulations." Show less -
Become A Digital Marketing SpecialistLinkedin Jan 2021 - Mar 2021
Sharaf Eldin Ashraf Education Details
-
Hestory -
2022
Frequently Asked Questions about Sharaf Eldin Ashraf
What company does Sharaf Eldin Ashraf work for?
Sharaf Eldin Ashraf works for The Address Investments
What is Sharaf Eldin Ashraf's role at the current company?
Sharaf Eldin Ashraf's current role is Property Advisor.
What schools did Sharaf Eldin Ashraf attend?
Sharaf Eldin Ashraf attended Helwan University Cairo, Ain Shams University.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial