1. Creates annual operating plans that support strategic direction set by the board and correlate with annual operating budgets; submits annual plans to the board for approval. 2. Collaborates with the board to define and articulate the organization’s vision and to develop strategies for achieving that vision. 3. Develops and monitors strategies for ensuring the long-term financial viability of the organization. 4. Promotes a culture that reflects the organization’s values, encourages good performance, and rewards productivity. 5. Hires, manages, and fires the top management of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations. 6. Oversees the operations of organization and manages its compliance with legal and regulatory requirements. 7. Creates and maintains procedures for implementing plans approved by the board of directors. 8. Ensures that staff and board have sufficient and up-to-date information. 9. Evaluates the organization’s and the staff’s performance on a regular basis. 10. Oversees staff in developing annual budgets that support operating plans and submits budgets for board approval. 11. Prudently manages the organization's resources within budget guidelines according to current laws and regulations. 12. Ensures that staff practices all appropriate accounting procedures in compliance with Generally Accepted Accounting Principles (GAAP). 13. Provides prompt, thorough, and accurate information to keep the board appropriately informed of the organization’s financial position. 14. Serves as the primary spokesperson and representative for the organization.15. Responsible and accountable for all the operations of the company, ensuring that all activities are consistent with and supportive of the company’s business goals and objectives of increasing market share and earnings, improving efficiency and achieving outstanding customer service.

1. Authorized (solely) to sign on Drafts and Qatar Central Bank reports. 2. Supervision of daily business operations. 3. Fixing of currency exchange rates. 4. Determination of amounts to be replenished each day to relevant correspondent institutions. 5. Approval for vault register and all types of vouchers. 6. Review and approval of reconciliation reports. 7. Approving authority for local purchase of office consumables. 8. Primary approving authority for purchase of fixed assets and HR documents before these go to the General Manager for further assessment and approval. 9. Authorized signatory for all business correspondences, excluding those pertaining to financial transactions. 10. Review of internal circulars. 11. Approving authority for emergency or internal activities during the absence of the General Manager. 12. Seeking improvements in the operations, systems, processes and policies to support achieving of Company’s objectives. 13. Providing suggestions on how related to the growth and business structure of the Company. 14. Striving to handle personnel issues like staff conflicts, absenteeism, and negative performance in his Department. 15. Establishing ways to motivate people in the frontline (counter staff, cashier, and teller) to provide excellent service to every customer.

1. Inspection and supervision of tellers. 2. Assuring the quality of customer service. 3. Action as Operations Manager during his absence. 4. Acting as key personnel in inspection of daily balance, vault, bank deposits and key register. 5. Reporting of any operational issues to Operations Manager. 6. Issuance of outgoing money transfers against cash or cheques accordingly to Company policy. 7. Generate from the system bank positions presented by bank-wise for all correspondent banks. 8. In the report, highlight or tick those correspondent bank accounts with negative balance, it means that City Exchange Company W.L.L. needs to either replenish or make a deal to fund the account. 9. Additionally aside from the negative balance, determine a forecast of future currency needs so that replenishment or deal shall consider the same. 10. For replenishment, transfer said amount at a fixed rate to the correspondent bank account where City Exchange Company W.L.L. has negative balance. 11. For dealing, contact directly the correspondents and agree on rate at which to make the deal.12. Record the agreed deals in the Daily Dealing Report (Refer to Forms and Templates).13. Once the rate is agreed and the deal is confirmed, send an e-mail to the correspondents of the agreed rate. 14. For each replenishment and dealing transaction, ensure that confirmation report is received. 15. Turnover Daily Dealing Report (or Logbook) to Finance Department for the preparation of Payment Voucher.

1. To provide the best possible Customer Service, responding to all clients promptlyand courteously and in a friendly manner.2. To achieve targets set.3. To increase the Bureau’s turnover by “selling up” and gaining new business leads.4. When available, to act as a member of the agency team in generating sales.5. To balance the till daily and rectify any errors.6. To transact “buys” and “sells” of currency and travelers cheques withoutsupervision.7. To order currencies, keeping the bureau de change stocked to the levels shownon your Currency Limits sheet10. To carry out any reasonable and appropriate task delegated by yourmanager/assistant manager.11. To achieve and maintain expected levels of competence as specified in theCompany’s Competency Framework and your Personal Development Plan.12. To attend all forms of training whenever possible, and attain appropriateprofessional qualifications.13. Issuance of outgoing money transfers against cash or cheques according to the Companypolicy.14. ID verification and KYC documentation of customers.15. Daily balancing of cash and handover to Counter Supervisor.16. Report suspicious transactions to Compliance Manager or Deputy Compliance Manager.17. Transacting remittance activities in the allotted/ designated electronic pay-gate modules.18. Purchase and sale of foreign currencies.19. ID verification and KYC documentation of customers.20. Daily balancing of cash and handover to Counter Supervisor.21. Report suspicious transactions to Compliance Manager or Deputy Compliance Manager.22. Inspection and balancing of cash, cheques and other types or payments from allcounters.23. Issuance of outgoing money transfers against cash or cheques according to the Companypolicy.24. Payment of incoming money transfers.25. ID verification and KYC documentation of customers26. Preparation of daily cash deposits, cheque deposits, etc.27. Documentation of vouchers for verification of accounts.