Academic Operations Manager
Current>Driving Quality & Operational Excellence >Accurately input and maintained records of operational activities. Ensuring data integrity and timely updates. >Provided suggestions for enhancing operational efficiency and effectiveness to improve customer experience. >Collaborated with different stakeholders and customer support teams to enhance operations of cross-functional teams. >Capability of working under pressure and multiple projects at same to ensure that the overall organizational objectives are met and improve KPIs. >Maintained and improved quality standards up to 92% in operational processes where to drive growth and identify root causes of customer retention & customer experience. >Undertake additional tasks and conduct audits for customer service to identify major quality issues.>Experience with Product & Tech Insights to improve user experience and analyze internal operations to streamline & drive smooth operations.
