Sharan Kumar Email & Phone Number

Malaysia

Bangsar South

Promoted to Ad Operations Manager at Ringgitplus In this role, I lead our ad operations team, optimizing digital ad campaigns and driving performance improvements. My key responsibilities include:-Managing and optimizing ad campaigns across multiple platforms-Leading and mentoring a team of ad operations specialists-Streamlining processes to enhance efficiency and accuracy-Collaborating with clients to meet and exceed their goals

Bangsar South

-Maintain regular checks and analysis of campaigns to ensure 100% accuracy.-Work with external vendors and internal publishers, creative designers, Web designers to resolve issues quickly.-Attend interdepartmental meetings and provide advice on Ad Operation best practice, campaign optimization, reporting and tracking requirements.-Monitor reporting on a daily basis to ensure campaigns are running as expected, providing optimization recommendations.-Present in internal team meetings and participate in client meetings on an ad hoc basis.-Support client deliverables and projects on an ad-hoc basis.Clients: BMW Malaysia, UOB Malaysia, Maybank, HSBC Malaysia, OCBC, Celcom, Lalamove, Tropicana Property, Mahsing Property, LBS, Dancom(Dyson), Firefly, AXA Affin, Takaful Ikhlas, Prudential, LUNO,Panasonic

Bangsar South

Responsible for the technical set-up, management, maintenance, and monitoring of campaigns, and be involved in campaigns right from the beginning planning stages.

Bangsar South

● Created customer service reports that provided key insights into customer preferences and behaviors● Resolved customer complaints in a timely and effective manner● Developed customer service scripts and procedures that improved customer service consistency and quality

Klang, Selangor, Malaysia

● Developed and maintained customer service support systems to streamline customer interactions and increase customer satisfaction● Provided technical support to customers, resulting in a 9% decrease in customer service inquiries● Provided customer service and technical support to ensure customer satisfaction and loyalty

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Provided technical support for end-users and resolved escalated technical issues● Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support● Worked cross-functionally with other departments to identify and resolve customer-facing issues● Utilized various remote support tools to provide remote assistance to customers

Bandar Sunway

● Analyzed financial statements, credit reports, and customer profiles to assess creditworthiness and set credit limits for new and existing customers● Reviewed and approved credit applications and customer credit limits in a timely manner

Diploma Of Education, Risk Management

Spm, Spm

Activities and Societies: Pemain Bola Sepak Wakil Sekolah, Tamil society drama competition participant