Sharan Bhalla Email & Phone Number

Mumbai, Maharashtra, India

Managing End to End Project Delivery life cycle, inclusive of Operations, Development & Support, P&L ownership etc. simultaneously for multiple projects, across multiple technologies (.Net, SAP, Oracle, Azure) with average CSAT of 96%Currently managing a Project Team of ~200 people responsible for ~15MM annual revenue across various technologiesAnnual Business & Operations Plan design and execution for 7+ years including productivity improvement and cost management – achieved growth and contribution targets for all iterationsManaging operations for a portfolio of $160MM per fiscal which includes Financial modelling & Business scenario emulations; Management review participation, growth strategy development, active pursuit & reviews of growth opportunities Led cutting edge transformation projects across customersSOW / contracts creation and review - Contract Financials and Pricing creation & reviewLiaison with customer sourcing department and TCS Legal teams for contract creationBid management, team organization and reviewsManaging diverse teams (onsite & offshore) – including goal setting, annual evaluations etc.Data Analysis & Insight(s) development across customer business and industry trends, leading to product & solution developmentResponsible for branding exercises (customer facing & internal)Business process transformation through LSS & process standardization; Business process mapping, analysis and improvement; Balanced score card design; CSAT design and execution

Mumbai Area, India

Successfully prevented a penalty scenario of a ~$2MM because of active due diligence and closure of LSS projectsSelected for and certified with an Elite Program for Middle Management in TCS – “INSPIRE”Won the “Ally of Business” Award for Fiscal 2019-2020 for contribution to businessDesigned, executed and managed Program Operations, MIS & review governance structure for Cluster Group, enabling defect free management of portfolio worth $160MM, with average Y-o-Y top-line growth of 8%-10%, for 7+ yearsSuccessful BCP Planning and execution in lieu of current ongoing pandemic – zero issues in terms of agreed service levels across a diverse portfolio with global workforceManaging Program Operations, Marketing and Knowledge ManagementResponsible for revenue / cost projections and monitoring against targetsEnsuring team competency and delivery focusCustomer oriented research and drawing inferences based on the same

Accountable for P&L management for a key TCS BPO customer including overall customer satisfactionKey areas of work include revenue / cost forecasting, budget analysis and operations streamliningDefined strategy and business plan for FY 2012 and FY 2013Generated new business opportunities through proactive selling of services to current client(s)Built and managed team of 5 professionalsBuilt a detailed customer profile which resulted in new business opportunities by understanding customer pain areasSurpassed revenue goals in four consecutive quartersAssisted the presales team in responding to new deal RFIs and RFPsBuilt a collateral repository to aid the presales teamPart of team responsible for productivity improvement through continuous improvement initiatives

Part of an elite training program at TCS that trains us across all business processes over a span of 18 months. Current responsibilities include creating offerings/solutions, brand development for the Media and Information Services vertical, Competitor Research, Customer Research etc. amongst others.

PGP - Marketing and Finance (Dual Specialization)

Undertook a survey and assisted the Marketing Communications Manager in everyday work

Accountable for sales of glass working equipment across Mumbai, Maharashtra, and GoaGenerated new business through cold calling and visiting prospect factories / warehousesAchieved 100% targets for all four quarters worked at Interglas

worked under Mr. Anil Goyal in the field of outdoor advertising. Assisted him in maintaining the advertising portfolios of high profile clients like Emirates, Exide, John Hopkins, Club Mahindra Holidays etc all over India

Mba, Marketing

Bms, Marketing, International Finance

Ssc, English