• Collaborated with peer students on the improvement of network infrastructure on our project in order to increase quality, reliability, effectivity and reduce expenses.• Developed and executed a web application that can be deployed in a real time environment to reduce the complexity.• Executed successfully knowledge of physical security, network security, computer security and cryptography on specific designated network disciplines.

Router Comparison System• Created the network topologies of two different vendor’s router ( CISCO and juniper Network router) in GNS3, analyzed the performance in Wireshark tool which helped in differentiating the efficiency of routers from two most popular vendors.• Attained more insight into Networking commands and implemented in configuring Cisco and juniper routers separately.• Analyzed escalated issues and implemented strategies or took actions to correct and minimize recurrences displaying strong conflict resolution skills

• Walk customers through the process of installing the software on their machines and starting up the program for the first time.• Send technical documentation to customers who have lost or misplaced theirs.• Refer difficult cases to a senior analyst or support tech.• Assume remote control over customers computers when necessary to resolve problems.• Make Hardware recommendations for customers whose machines cannot support the software.