Sharath Babu Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Service Assurance transformation across organisation involving migration from on-prem system BMC Remedy platforms to ServiceNow SaaS-based application.
• Greenfield Implementation of ServiceNow to provide consolidated ITSM capabilities internally and to our enterprise customers (B2B)
• Successfully decommissioned 3 disparate ITSM systems and bringing people, processes and capabilities to ServiceNow
• Establish… Show more
• Establish Configuration Management Database (CMDB) for internal and customer assets (B2B)
• B2B Gateway for Vodafone Enterprise customers for IT Services Management

Auckland, New Zealand

Auckland, New Zealand

- Xero - Data Migration & Knowledge Management (Service Cloud Implementation) - Goodman Fielder - Solution Architect (Merging NZ & AU Salesforce Instance and Service Cloud Implementation)- National Party - Solution Architect - (Salesforce CRM & Integration to Mobile Application)- Fonterra - Functional & Technical Lead - Salesforce Customer Community- NZ.

New Zealand

Responsible for building CRM roadmap. Also core team member in Re-engineering initiative, which includes replacement of CRM, Online and Order Management systems.Initial phase of the project comprised of shortlisting of Siebel CRM vendors for design and build. My responsibilities included solution architecture for CRM, evaluation of vendor responses and.

Auckland, New Zealand

• Key responsibilities included
• Building 1-2 year CRM roadmap.
• Initiate Projects within the Enterprise Program by preparing Concept Paper and provide inputs to business cases in accordance internal governance process
• Provide consulting services in CRM space to other internal groups including operations, planning and other business units.
• Produce high level design and architecture documents at appropriate points within the project … Show more Key responsibilities included
• Produce high level design and architecture documents at appropriate points within the project lifecycle.

Siebel consultant and key responsibilities included design, delivery and managing offshore teams in delivering project.Key initiatives were Delivering Customer and Order Management Solution to TDC Denmark, which is Telecommunications Company. Was part of core team in Denmark through the complete phase of the project.Design and deliver Siebel Public sector.