Sharath Babu Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Service Assurance transformation across organisation involving migration from on-prem system BMC Remedy platforms to ServiceNow SaaS-based application. • Greenfield Implementation of ServiceNow to provide consolidated ITSM capabilities internally and to our enterprise customers (B2B) • Successfully decommissioned 3 disparate ITSM systems and bringing people, processes and capabilities to ServiceNow • Establish… Show more • Service Assurance transformation across organisation involving migration from on-prem system BMC Remedy platforms to ServiceNow SaaS-based application. • Greenfield Implementation of ServiceNow to provide consolidated ITSM capabilities internally and to our enterprise customers (B2B) • Successfully decommissioned 3 disparate ITSM systems and bringing people, processes and capabilities to ServiceNow • Establish Configuration Management Database (CMDB) for internal and customer assets (B2B)• B2B Gateway for Vodafone Enterprise customers for IT Services Management• Migration of appliance-based API platform to virtualised instances (IBM API Connect)• Establish an automated process to raise Broadband issues with Chorus LFC reducing contact centre’s AHT leveraging LFC’s B2B API’s.• Enhancements to Interest Free Payments (IFP) consumer product in leveraging CRM, Billing & Point of Sale (POS) API’s. Show less

Auckland, New Zealand

Auckland, New Zealand

- Xero - Data Migration & Knowledge Management (Service Cloud Implementation) - Goodman Fielder - Solution Architect (Merging NZ & AU Salesforce Instance and Service Cloud Implementation)- National Party - Solution Architect - (Salesforce CRM & Integration to Mobile Application)- Fonterra - Functional & Technical Lead - Salesforce Customer Community- NZ Post - Lead Functional Consultant - (Salesforce CRM Programme, Sales & Service Cloud)- Spark NZ - Integration & Data… Show more - Xero - Data Migration & Knowledge Management (Service Cloud Implementation) - Goodman Fielder - Solution Architect (Merging NZ & AU Salesforce Instance and Service Cloud Implementation)- National Party - Solution Architect - (Salesforce CRM & Integration to Mobile Application)- Fonterra - Functional & Technical Lead - Salesforce Customer Community- NZ Post - Lead Functional Consultant - (Salesforce CRM Programme, Sales & Service Cloud)- Spark NZ - Integration & Data Migration Architect - Porting of Capability from MS Dynamics to Salesforce for 300 Users.- AMP - Salesforce Financial Services Cloud and Implementation of Customer community- Vodafone - Build Contact MDM using Salesforce duplicate management- Chorus - Solution Architect for Sales & Service Cloud, Community implementation Show less

New Zealand

Responsible for building CRM roadmap. Also core team member in Re-engineering initiative, which includes replacement of CRM, Online and Order Management systems.Initial phase of the project comprised of shortlisting of Siebel CRM vendors for design and build. My responsibilities included solution architecture for CRM, evaluation of vendor responses and creating the pack for selection of vendors.This was followed by detailed design and implementation phase where my… Show more Responsible for building CRM roadmap. Also core team member in Re-engineering initiative, which includes replacement of CRM, Online and Order Management systems.Initial phase of the project comprised of shortlisting of Siebel CRM vendors for design and build. My responsibilities included solution architecture for CRM, evaluation of vendor responses and creating the pack for selection of vendors.This was followed by detailed design and implementation phase where my responsibilities included working closely with business on requirement front, working with vendors in reviewing the detailed solution.As part of Re-engineering program, successfully delivered migrating CRM capabilities from legacy systems to core CRM systems like Siebel and Salesforce. Show less

Auckland, New Zealand

Key responsibilities included• Building 1-2 year CRM roadmap.• Initiate Projects within the Enterprise Program by preparing Concept Paper and provide inputs to business cases in accordance internal governance process• Provide consulting services in CRM space to other internal groups including operations, planning and other business units.• Produce high level design and architecture documents at appropriate points within the project … Show more Key responsibilities included• Building 1-2 year CRM roadmap.• Initiate Projects within the Enterprise Program by preparing Concept Paper and provide inputs to business cases in accordance internal governance process• Provide consulting services in CRM space to other internal groups including operations, planning and other business units.• Produce high level design and architecture documents at appropriate points within the project lifecycle.• Review, validate and approve vendor outputs for projects to ensure deliverables are fit for purpose, quality standards are met and the intended outcome supports domain roadmaps. Show less

Siebel consultant and key responsibilities included design, delivery and managing offshore teams in delivering project.Key initiatives were Delivering Customer and Order Management Solution to TDC Denmark, which is Telecommunications Company. Was part of core team in Denmark through the complete phase of the project.Design and deliver Siebel Public sector solution to New York City Housing Authority. My role included understanding requirements and offshoring the project… Show more Siebel consultant and key responsibilities included design, delivery and managing offshore teams in delivering project.Key initiatives were Delivering Customer and Order Management Solution to TDC Denmark, which is Telecommunications Company. Was part of core team in Denmark through the complete phase of the project.Design and deliver Siebel Public sector solution to New York City Housing Authority. My role included understanding requirements and offshoring the project to India.Design and Deliver Siebel Sales & Incentive Compensation management to Hertz Equipment Rental Company. My role included detailed design and development of Siebel configuration, Integration and Migration Show less