Collaborating with department heads to channelize the operational improvements to mitigate the organizational risk level

Experienced Manager in Risk Management and Quality Assurance | Expertise in Leading Teams to Enhance Customer Experience and Operational Efficiency. Adept at implementing streamlined audit procedures and collaborating with cross-functional teams to identify and resolve issues. Proficient in conducting surveys and investigations to detect trends and mitigate risks. Proven track record of reducing escalations and improving efficiency through proactive measures and data-driven strategies.

Experienced leader overseeing audits and customer escalations resolution. Skilled in real-time nationwide audits to detect fraudulent practices. Utilizes problem-solving and customer-centric approach to resolve complaints effectively. Manages email escalations and conducts field investigations. Maintains comprehensive reports for risk management.

Experienced Operations Associate adept at leading projects to minimize customer escalations and analyze trends. Skilled in conducting call and order audits for Sales and Marketing Campaigns in South India, proficient in Tamil, Telugu, Kannada, and English. Engages in both inbound and outbound campaigns to gather customer feedback and ensure quality interactions. Establishes and maintains streamlined processes for lead assignments and updates. Proficient in utilizing Leadsquared platform for CRM management to ensure seamless resolution of escalations.