Sharath Chandra M B Email & Phone Number

Bengaluru, Karnataka, India

✪ ROLES♦ Product Vision and Roadmap:1. Led the initiation of a large-scale product journey, engaging 11 business stakeholders2. Shaped the SaaS product vision and roadmap for 7 offerings3. Captured requirements and authored impactful user stories aligned with user personas and value proposition4. Aligned the product strategy with program goals, taking ownership of the WHY, WHAT and WHEN aspects♦ Product Strategy and Roadmap Alignment:1. Created and aligned the product roadmap with the company's North Star narrative2. Based the roadmap on OKR and ARR metrics3. Ensured the alignment of product strategy with program goals, resulting in increased revenue and improved customer satisfaction✪ RESPONSIBILITIES♦ Q2C Process Management:1. Managed the Order, Billing, and Payments processes for the entire Velocloud product portfolio2. Oversaw SD-WAN Hardware Capex/Rental, SaaS Software, Cloud Web Security, and other SKUs♦ Commerce Functionality Enablement:1. Enabled commerce functionalities for diverse customer bases and Partner Route to Markets (RTMs) such as Sales, Channel, Direct, Value Added Resellers, & Managed Service Providers2. Facilitated commerce for B2B, B2C, and B2G businesses.♦ M&A Integration:1. Supervised the cross-product integration process during mergers and acquisitions.♦ Customer-Centric Approach:1. Acted as the 'Voice of the Customer' by collaborating with stakeholders to ensure the product design met user needs and program goals♦ SaaS Lifecycle Management:1. Managed the entire SASE SaaS Subscription lifecycle, including customer onboarding, try & buy, add-ons, expansions, upgrades, and renewals2. Oversaw Prepaid and Recurring billing, incorporating Co-Terming feature♦ UAT and Objective Achievement:1. Conducted impactful UAT validation for 12 Q2Q releases, resolving 20% of pre-production defects and prioritizing high-impact findings.2. Achieved 95% of team objectives through close collaboration with the Scrum Master and UAT Leads

Bengaluru Area, India

✪ ROLES♦ Product Backlog Management:1. Managed the product backlog for multiple country enablement projects using Agile and Waterfall methodologies2. Participated in solutions blueprint workshops to understand stakeholder requirements and author user stories as per Features and Epics♦ Cross-Functional Collaboration:1. Collaborated with cross-functional stakeholders from various departments to gather comprehensive requirements2. Worked with teams such as Order Management, Credit Management, Invoicing, Collections, Dispute Management, Revenue Recognition, and Supply Chain Logistics♦ Order to Cash (O2C) Cycle Oversight:1. Oversaw the Order to Cash cycle by collaborating with 9 cross-functional stakeholders, ensuring smooth operations2. Optimized the O2C cycle by enhancing Cisco Commerce Workspace (CCW) capabilities, enabling sales of various products and developing processes for bundled product purchases♦ Business Analysis and Process Optimization:1. Analyzed the business impact of Subscription Billing Platform & developed SAAS Monetization Models2. Conducted fit-gap analysis and developed solutions compliant with country-specific business regulations3. Improved the Return Merchandise Authorization (RMA) process for hardware returns during the warranty period✪ RESPONSIBILITIES♦ Project Execution:1. Facilitated operations readiness workshops and authored test use cases2. Collaborated with QA and UAT teams to validate and clarify product features♦ Business Support and Training:1. Developed business dashboards, billing templates, and report mockup templates2. Conducted training sessions for stakeholders in partnership with Change Management♦ Prod. Support and Data Migration:1. Captured cut-over activities and normalization criteria for production support2. Assisted in data analysis and migration activities during the sunset of the older system♦ SME and Proposals:1. Provided subject matter expertise in Request for Proposals (RFP) for new projects

Bangalore

★ ROLES♦ Business Process Understanding:1. Worked closely with business users to gain a deep understanding of the actual business processes2. Obtained a basic understanding of the Folklore HRM Tool and its functionalities♦ Policy Analysis:1. Analyzed the business policies associated with Cash Receipts, Expenditures, and Disbursements, with a focus on employee travel2. Researched and identified issues related to travel advances and payroll★ RESPONSIBILITIES♦ Payroll and Employee Travel:1. Addressed stakeholder concerns related to employee payroll by gathering requirements and communicating them to the development team2. Assisted in resolving payroll and travel advance-related issues faced by employees traveling to the USA.♦ Industry Offerings and Client Requirements:1. Gained an understanding of the various industry offerings provided by the company2. Learned about client requirements and their impact on business finance processes

Bangalore

✪ ROLES♦ Systems Engineering:1. Worked closely with business users to understand actual business processes2. Developed, installed, configured, deployed, tested, and maintained application software♦ Testing and Quality Assurance:1. Monitored and tested application performance for potential issues and identified possible solutions2. Involved in Test Case Automation, Usability Testing, System Integration Testing, and enhanced purchase of Apple products through the Apple Web store under Software Testing Life Cycle (STLC)3. Conducted White Box Testing and Agile Testing with telecommunication service providers in the US region, such as AT&T, Verizon, and Sprint✪ RESPONSIBILITIES:♦ Application Development and Frameworks:1. Worked on Cocoa framework using Objective-C and Java languages via XCode (Project Builder)2. Developed applications using tools such as Schedule Manager, iTunes, Espresso, and Radar, which involved job scheduling, service request tracking, and log/task tracking♦ Project Support and Knowledge Transfer:1. Provided Knowledge Transfer (KT) to freshers and peers regarding the project whenever a new team member joined2. Supported project deployment and execution under the Software Development Life Cycle (SDLC) process, utilizing Objective-C and Java languages, specifically with the Cocoa and Java Server Faces frameworks♦ User Interface (UI) and User Experience (UX) Enhancement:1. Developed UI and enhanced UX for customer's internal application dashboards2. Resolved production defects to improve the functionality of the customer's e-commerce portal, focusing on smartphone purchasing and multimedia service management

Bangalore

★ ROLES♦ Quality Assurance:1. Worked closely with the business users and acquired a good understanding of the business processes2. Developed the ability to use Altova XML Spy and XML Editor Tool for modeling, editing, transforming, and debugging XML templates★ RESPONSIBILITIES♦ XML Template Management and Transformation:1. Worked on Extensible Stylesheet Language Transformations (XSLT) for XML template transformation♦ Enterprise Content Management:1. Worked on J2EE technology as part of the Enterprise Content Management Team ensuring quality and compliance♦ User Interface (UI) and User Experience (UX) Enhancement:1. Participated in UI-UX enhancement initiatives, utilizing the XML Editor Tool to enhance the user interface and user experience2. Collaborated with the team to improve the usability and functionality of the applications♦ Software Testing:1. Applied the Software Testing Life Cycle (STLC) process, specifically performing black box testing2. Ensured the quality and reliability of software applications through rigorous testing

Post Graduate Diploma In Management, Management Information Systems And Finance, A

Bachelor Of Engineering (B.E), Computer Science And Engineering, A