Sharath Chandra Edupuganti Email & Phone Number

Boise, Idaho, US

Owning product strategy and execution for order fulfillment and post purchase experience at Albertsons. Driving key improvements in the areas of * Order management and externalizing fulfillment services * Improving associate experiences for picking, packing and handoff operations for E-commerce* Driving efficiencies in fulfillment operations with product.

Boise, Idaho, US

• Responsible for building 0 to 1 in-house product for E-commerce order fulfillment.
• Launched the home-grown product for our in-house picking, packing and handoff of e-commerce orders in less than 6 months and expanded to all stores. Product is used by all E-commerce associates every day and has.
• Reduced customer service contacts with the launch of real time order status updates and improved self-service experience for our customers
• Launched a brand new in-house product to monitor all e-commerce orders and alert the store operations and technical teams on any order delay issues, improved the on-time completion of orders

Boise, Idaho, US

• Led the product for Search, Browse, SEO and Sponsored products for E-commerce site
• Reduced the basket building time by 5% by optimizing multiple friction points in the landing page experience, customer onboarding and integration of our loyalty and shopping experiences
• Launched the first digital monetization product with launch of sponsored ads on search, landing pages
• Improved the SEO rankings for all websites with many improvements to crawlability and indexability of the site pages
• Improved search conversion rate by 20% by successfully rolling out new search product to all digital channels, websites and APPs
• Led the RFP creation, vendor evaluations, demos and selection of search solution vendor in a short time frame of 2 months

Emeryville, CA, US

• Defined strategy, managed roadmap for Peet’s E-Commerce and also rolled out many digital initiatives across the enterprise for departments such as Finance, Customer Service, Grocery and IT
• Increased e-commerce conversion rate by 18% with improvements to checkout process. Gathered requirements, created wireframes, and worked with engineering for timely rollout
• Reduced fraudulent transactions by 80% with the rollout of fraud prevention solution for Peets.com transactions. Built the business case, analyzed the technical feasibility of solutions in the market and led the.
• Improved the UX for creation and management experience for Peets.com subscriptions. Did customer interviews and requirements gathering with business teams to identify the key issues.
• Reduced customer contacts by 30% by improving the performance and stability of Peets.com. Worked closely with customer service team to identify, prioritize and address the performance bottlenecks.
• Improved the productivity of internal support teams by more than 10%. Built the business case and led the rollout of Zendesk solution for Customer service, IT support, Accounting and channel operations teams.

Emeryville, CA, US

• Responsible for improving subscription based E-commerce sales of Peet’s. Analyzing competitive landscape and customer behavior in online retail category for coffee industry
• Defining product requirements for Tours, new business opportunity for Peet’s in subscription retail. Gathering and prioritizing requirements by working in collaboration with business and engineering divisions
• Working with engineering and infrastructure teams in improving the speed and reliability of website built on Magento e-commerce platform

Irvine, CA, US

• Full Time MBA student focusing on Product Management.
• President Business & Technology Association
• First place in Marriott Marketing competition.
• Assisted "Pediatric Cancer Research Foundation(PCRF)" in Market & Customer research and proposed new ideas to increase market share.
• Teaching Assistant for Individual Taxation
• Teaching Assistant for Management of Information Technology

US

• Worked with the project management office (PMO) of Nationwide to improve the enterprise application delivery process. Also co-managed Nationwide’s $45M Agency Sales and Service project (AGSS)
• Led the continuous process improvement effort to improve the enterprise application delivery process.
• Successfully aligned business leaders across the business units to adopt the new process
• Created a multi-year product roadmap, resource and cost plan for Agency Sales and services project

Redwood City, CA, US

• Led the design and development effort of building a next generation of Informatica Administrator and Monitoring Console.
• Worked with engineering, management and customers in defining and prioritizing the business requirements and in defining the product roadmap.
• Worked on prototype development and usability testing effort for the user interface redesign.
• Initiated and led the agile development methodology, Scrum, as the scrum master.
• Worked on technologies such as Javascript, Smartclient, Java, J2EE.

Palo Alto, CA, US

• Worked in the design,development and support of Sun Convergence, AJAX based communications web client. Worked closely with fortune 500 customers in understanding their deployments and providing solutions in quick.
• Worked in all phases of SDLC of the product and have been a part of two successful major releases.
• Identified and implemented new tools to reduce the time required for customer escalations.
• Developed and presented the training sessions for the sales team across India and USA
• Expertise in building scalable, secure and rich user interface enterprise web applications. Experienced in technologies like Java,JEE,AJAX,DOJO,LDAP.
• Worked in agile development methodology, Scrum.https://wikis.oracle.com/display/CommSuite6RR072208/Convergence+Deployment+Planning#ConvergenceDeploymentPlanning-IntroIWC

Palo Alto, CA, US

• Evangelized Sun’s cloud based infrastructure solution, SunGrid, improved the adoption of the product across open source communities, research and educational institutions.
• Represented and presented SunGrid in open source forum FOSS.in, played a critical role in the adoption of the product in open source community.
• Worked from concept to development of Sungrid client tool to access and manage the service.
• Instrumental in setting up the SunGrid infrastructure for the local site.
• Worked on porting many open source applications from Linux to Solaris and eventually deploying them on SunGrid.
• Experienced working in Technologies such as Java, C, C++, Shell and Perl Scripting.SunGrid product video -- http://video.google.com/videoplay?docid=-3626893903741325880

Palo Alto, CA, US

• Worked on certifying the quality of Sun N1 Service Provisioning System (SPS). Worked on one full release cycle of the product,performed functional and regression testing. Wrote test cases and prepared test plan.
• Worked on preparing test plans, test cases and also worked on writing test scripts for automation.
• Worked on remote provisioning of Operating systems such as Solaris 8,9 and Red Hat 3 on server machines.
• Experienced in working with Protocols such as DHCP, IPMI, Terminal Server, TFTP, NFS and FTP.Product Link -- http://docs.oracle.com/cd/E19118-01/n1.sprovsys52/819-4449/6n6jo31ic/index.html#gcocu

Mba, Information Systems

Bachelor Of Technology (B.Tech.), Computer Science

Education record