Sharath S Email & Phone Number

Thiruvananthapuram, Kl, In

Trivandrum, Kerala, India

First Point of Contact: Act as the initial point of contact for users facing technical issues, answering incoming calls, chats, and managing self- service tickets (Incident & Service Requests) promptly and professionally.Technical Troubleshooting: Diagnose and resolve technical problems related to hardware, software, network, and applications, employing effective troubleshooting. TechniquesIncident Management: Log, track, and prioritize incidents and service requests using the designated ticketing system (Service Now. Ensure accurate and timely documentation of all incidents and resolutions.SLA Management: working on the tickets within the SLAs.Customer Support: Provide exceptional customer service by offering clear and concise instructions, guidance, and support to users. Ensure user satisfaction and maintain positive relationships with stakeholders.Escalation Handling as/when required: Escalate complex issues to the appropriate support teams or higher-tier support in accordance with predefined procedures and service level agreements (SLAs).Adherence to Policies: Follow established protocols, policies, and best practices for security, compliance, and confidentiality in handling user information and sensitive data.

Thiruvananthapuram, Kerala, India

.Well-versed working experience as direct executive support and sound knowledge in calendar management, booking and budgeting of events.·Ability to adhere to an expectation of complete confidentiality on all business matters.·Requests/Complaints tracking and follow up through mail and dedicated company CRM tool.·Good with data management and analysis, with an eye for detail..Follow up with vendor on completing the printing, maintenance and stationery requests and all other organization requirement.·Facilitate clear communication and maintain credibility, trust and support between the internal staff, and with external clients and partners.·Monitor upkeep and maintenance of the facility in coordination with the team.·Ability to effectively communicate and collaborate with a diverse range of people and job functions.·Coordination with HR team on onboarding activities and Employee E-Separation management also on various people function activities..Generation of MIS, periodical returns and reports.· Ensuring statutory compliance from various stakeholders (documentation and system based).·Assist in arrangements for client visits, meetings and conferences.·Ability to manage multiple priorities simultaneously and Excellent organizational skills, with demonstrated attention to detail.·First Point of contact for any kind of quires and Level1 approval authority for all internal facilities approvals and activities inside the company premises.

Trivandrum

.Organizing an archiving system.Labeling, sorting, and categorizing documents for ease of use.Retrieving documents upon request.Outlining a long-term storage strategy.Adhering to regulatory requirements.Working with colleagues to ensure consistency of documentation practice across the company.Training employees on efficient documentation usage.Assisting with both internal and external audits.Ensuring documentation integrity.Controlling access to documents.Removing documents that are obsolete.Utilizing storage software and applications for electronic filing.Performing transcription and conversion work.Proofreading documents upon request·Experienced in working streams with a structured methodology/process on high profile client documents.·Analysis of data submitted via documentation and implements changes if necessary.·Working experience on QTA documents with zero error rate within in client allotted time.·Working experience with various cutting edge tools used for documentation and designs.·Prepared digital files, physical documents and work requests in compliance with company guidelines.·Monitor the incidents to ensure that the Service Level Agreement are respected. Identified and initiated, scheduled and conducted incident reviews.·Maintained organized and efficient document flows by using excellent planning and multitasking skills.