•Led and managed end-to-end ERP project implementation across diverse industry verticals in the USA, UAE, Canada, Ghana, Nigeria, and India, achieving a 95% on-time delivery rate and consistently exceeding client expectations.•Conducted comprehensive needs assessments, ensuring a 100% alignment of client business processes with system capabilities.•Developed and executed project plans, managing scope, objectives, timelines, and resources effectively.•Led a cross-functional team of 10 in the successful implementation of ERP solution, ensuring timely delivery and high-quality output.•Designed and configured ERP solution to match organizational workflows, resulting in a 15% increase in operational efficiency.•Coordinated data migration from legacy systems to ERP platforms with 75-80% data integrity and integrated ERP systems with existing software and third-party applications for seamless data flow.•Conducted extensive testing (unit, integration, and UAT), achieving a 95% success rate in system functionality and reliability.•Provided remote training to over 600 end-users, ensuring proficient use of the system.•Delivered go-live support, promptly addressing issues to ensure a smooth transition with minimal downtime.•Offered ongoing post-implementation support, optimizing system performance and addressing issues within predefined SLA timeframe.•Acted as the primary point of contact for customers, ensuring a 98% customer satisfaction rate and maximizing product/service value.•Guided new customers through the initial phase, ensuring a smooth implementation and adoption process.•Provided training and resources, enhancing customer product utilization and value realization.•Built and maintained strong customer relationships, leading to a 15% increase in customer retention rates.•Gathered and analyzed customer feedback, implementing continuous improvements to enhance system functionality.

•Business Intelligence and Data expert, transforming raw data to information through Data Analytics and Visualization.•Responsible for building, implementing and supporting business system solutions pertaining to the Data Warehouse and QlikView/Qlik Sense dashboard and visualization software.•Served as the liaison between the business functions and IT, with an expert level understanding of business processes, data and systems.•Defined and implemented reporting and analytic capabilities to meet the internal and external customer needs.•Extensively worked on the integration of Qlik Sense reports to Spend application.

Worked as a Lead in the domain of Spend Analysis & Deem Ground(Travel). Job responsibilities include Report creations using Business Intelligence Software Solutions(Microstrategy), Supplier Enrichment and providing taxonomies bases on the data provided by the Clients. Also currently working on the Configuration and Implementation of Deem Ground(Travel) customers into Saturn, Apollo, Sabre and Sabre Red Applications.Clients: Callaway Golf, Illinois Tool Works, Convergys, Gap Inc., Fluor Corp., Barrick Gold, BP, Chevron, Asplundh, AG Edwards, Citibank, American Express.• Normalized and cleansed spend data using SQL queries, leveraging industry standards such as UNSPSC, SIC, NAICS, and customer-specific taxonomies.• Enriched and loaded data into the Data Warehouse using ETL scripts, improving data processing efficiency by 20%.• Developed comprehensive reports and dashboards using OLAP/BI tools like MicroStrategy, enhancing data-driven decision-making for clients.• Created Flash-based and HTML-based dashboards, increasing report accessibility and user engagement by 12%.• Conducted thorough testing and deployed enriched data and reports to the production environment, facilitating client analysis.• Successfully completed onsite training for knowledge transfer from US counterparts to the India business unit, implementing and clearing 100% of backlog support activities.

•Providing Obsolescence Predictive Information (OPI) details for all Electronics components including commercial and military parts.•Extraction of parts from Life cycle database using small SQL queries. •Creating dbloads and applying the same.•Creating small shell and awk scripts for extraction purpose and mismatch analysis. •Providing manufacturer over ride predictive information for specific manufacturer.•Handling customer queries and providing resolutions within the define SLA’s.•Creating LC coverage reports and accuracy reports.•Synchronization of LC and TACTECH database with respect to Life cycle values.

•Team Management: Led a team of 11 members in content data capture, classification, and production. Allocated tasks, tracked progress, and supported issue resolution.•Quality Control: Worked as a Quality Control Engineer, validating electronic component data before final deployment.•SME Role: Acted as part of the Subject Matter Experts (SME) group, ensuring the final deployment of data from QC to integration.•Training & Mentorship: Trained new recruits and vendors on the i2 Electronics reference database and mentored them to optimize content production and processing.•Technical Support: Provided technical assistance to the support team on issues related to Hi-tech reference products.•Customer Issue Resolution: Analyzed and resolved customer issues within SLA response times, implementing corrective actions. •Documentation: Prepared and maintained guidelines and work instructions for the team.•Product Support & Design: Involved in product design discussions, issue resolution, and support across teams.•Product Classification: Classified products using ‘Series Preference Management’ or ‘Value-based Preference Management’ methods.•Data Expertise: Specialized in data cleansing, classification, mining, and long description generation, extracting obsolescence data from life cycle databases. •Database Maintenance: Maintained a comprehensive database of electronic components, including active, passive, and electromechanical devices. •Production & Quality Targets: Ensured production and quality goals were met while maintaining a collaborative work environment. •Vendor Management: Trained vendors on processes, managed their work, and ensured data quality.