Charbel Azzi Email & Phone Number

Montreal, Quebec, Canada

• Handling P1, P2 incidents, L2 support requests and customers new projects• Ensuring resolution of escalated tickets• Performing proactive maintenance, patches and upgrades for servers• Maintaining IT infrastructure (Network and systems) for each customer following the agreed SOP and SOW• Documenting and managing assets• Publishing knowledge bases, articles and projects documentation• Preparing action plans for new projects• Coordinating implementation activities on… Show more • Handling P1, P2 incidents, L2 support requests and customers new projects• Ensuring resolution of escalated tickets• Performing proactive maintenance, patches and upgrades for servers• Maintaining IT infrastructure (Network and systems) for each customer following the agreed SOP and SOW• Documenting and managing assets• Publishing knowledge bases, articles and projects documentation• Preparing action plans for new projects• Coordinating implementation activities on customers sites• Knowledge, Implementation and Administration of: Autotask PSA, ScreenConnect remote desktop, DattoRMM monitoring agent, Sentinel one, Webroot, Veeam backup, 3CX Telephony, Unifi, Meraki, Fortinet products (Fortigate Firewall, Fortimail, Fortianalyzer), Microsoft 365, Hyper-V, VMware, ActiveDirectory, DNS, DHCP, Azure, AWS, CCTV, Attendance machines, Access Control and all the clients’ systems. Show less

Maximizing Microsoft customers satisfaction, deriving value from their Microsoft 365 subscriptions and driving growth from their products experience

Smart Hands & Remote Hands provider for multiple international Managed IT Services Providers:- NTT data- Centrics IT- Avaso Technology solutions- TechSource Managed services- Crestech IT- Rexus Group

Lebanon

Administering: Active directory, DHCP, DNS, Exchange server, Windows server , SQL server, Avaya IP telephony & mobile SIP - SharePoint - Citrix- Barracuda Antispam- Kaspersky Cloud AV- Cisco video conference - Vehicles tracking system - JD Edwards - ArcGIS - ESRI apps - ZK Access control - ZK Attendance management - PRTG network monitor - Mikrotik - Ruckus- Hyper-V/Vmware - Assets & Stock management - Assisting, supporting and training users on IT systems- Writing documentations… Show more Administering: Active directory, DHCP, DNS, Exchange server, Windows server , SQL server, Avaya IP telephony & mobile SIP - SharePoint - Citrix- Barracuda Antispam- Kaspersky Cloud AV- Cisco video conference - Vehicles tracking system - JD Edwards - ArcGIS - ESRI apps - ZK Access control - ZK Attendance management - PRTG network monitor - Mikrotik - Ruckus- Hyper-V/Vmware - Assets & Stock management - Assisting, supporting and training users on IT systems- Writing documentations, procedures and user guides - Providing Level 2 support for IT officers- Supervising and auditing company branches- Dealing with IT purchases and products evaluation- Data analysis (Microsoft Power BI, Qliksense)- Searching for new tools and solutions to optimize business Show less

Lebanon

-Technical support: Hardware: Computers, printers, scanners, telephony, hardware and IT systems installation, upgrade and maintenance, IP CamerasSoftware: installation, maintenance and upgrade (windows, microsoft products, autodesk products, primavera, hard dollar...)- Incidents management and organization- Storekeeping

Lebanon

Writing IT technical articles and documentation dealna.com

Telephone lines and DSL installation and maintenance. Customer service / technical supportCable testing and feasibility studies. MDF installation/PSTN management

Master Of Science (Ms), Computer Science And Communication, 3.6

Bachelor Of Science - Bs, Information Technology, 3.5

Bachelor Of Science (Bs), Information Technology, 3.5