Charbel Azzi

Charbel Azzi Email and Phone Number

IT Specialist at Vickohm Inc. | Smart Hands Service | Microsoft 365 Product-Led Growth @ Vickohm Inc.
canada
Charbel Azzi's Location
Lebanon, Lebanon
Charbel Azzi's Contact Details

Charbel Azzi work email

Charbel Azzi personal email

n/a
About Charbel Azzi

Experienced IT professional with a demonstrated history of working in utilities, construction and telecommunication industries (Public and Private sector). Skilled in IT managed services, technical support, consultancy, system and network administration. Holding a Master's in Computer Science and Communication with a Bachelor degree in Information Technology and Communication (Lebanese and British certificates). Cisco and Microsoft certified.

Charbel Azzi's Current Company Details
Vickohm Inc.

Vickohm Inc.

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IT Specialist at Vickohm Inc. | Smart Hands Service | Microsoft 365 Product-Led Growth
canada
Website:
itbusiness.solutions
Employees:
7
Charbel Azzi Work Experience Details
  • Vickohm Inc.
    Information Technology Specialist
    Vickohm Inc. Sep 2022 - Present
    Montreal, Quebec, Canada
    • Handling P1, P2 incidents, L2 support requests and customers new projects• Ensuring resolution of escalated tickets• Performing proactive maintenance, patches and upgrades for servers• Maintaining IT infrastructure (Network and systems) for each customer following the agreed SOP and SOW• Documenting and managing assets• Publishing knowledge bases, articles and projects documentation• Preparing action plans for new projects• Coordinating implementation activities on… Show more • Handling P1, P2 incidents, L2 support requests and customers new projects• Ensuring resolution of escalated tickets• Performing proactive maintenance, patches and upgrades for servers• Maintaining IT infrastructure (Network and systems) for each customer following the agreed SOP and SOW• Documenting and managing assets• Publishing knowledge bases, articles and projects documentation• Preparing action plans for new projects• Coordinating implementation activities on customers sites• Knowledge, Implementation and Administration of: Autotask PSA, ScreenConnect remote desktop, DattoRMM monitoring agent, Sentinel one, Webroot, Veeam backup, 3CX Telephony, Unifi, Meraki, Fortinet products (Fortigate Firewall, Fortimail, Fortianalyzer), Microsoft 365, Hyper-V, VMware, ActiveDirectory, DNS, DHCP, Azure, AWS, CCTV, Attendance machines, Access Control and all the clients’ systems. Show less
    View
  • Upwork
    Product-Led Growth Microsoft 365
    Upwork Sep 2023 - Present
    Maximizing Microsoft customers satisfaction, deriving value from their Microsoft 365 subscriptions and driving growth from their products experience
    View
  • Freelance
    Smart Hands Provider
    Freelance Jan 2013 - Present
    Smart Hands & Remote Hands provider for multiple international Managed IT Services Providers:- NTT data- Centrics IT- Avaso Technology solutions- TechSource Managed services- Crestech IT- Rexus Group
  • Butec
    System And Network Administrator
    Butec May 2016 - Jul 2023
    Lebanon
    Administering: Active directory, DHCP, DNS, Exchange server, Windows server , SQL server, Avaya IP telephony & mobile SIP - SharePoint - Citrix- Barracuda Antispam- Kaspersky Cloud AV- Cisco video conference - Vehicles tracking system - JD Edwards - ArcGIS - ESRI apps - ZK Access control - ZK Attendance management - PRTG network monitor - Mikrotik - Ruckus- Hyper-V/Vmware - Assets & Stock management - Assisting, supporting and training users on IT systems- Writing documentations… Show more Administering: Active directory, DHCP, DNS, Exchange server, Windows server , SQL server, Avaya IP telephony & mobile SIP - SharePoint - Citrix- Barracuda Antispam- Kaspersky Cloud AV- Cisco video conference - Vehicles tracking system - JD Edwards - ArcGIS - ESRI apps - ZK Access control - ZK Attendance management - PRTG network monitor - Mikrotik - Ruckus- Hyper-V/Vmware - Assets & Stock management - Assisting, supporting and training users on IT systems- Writing documentations, procedures and user guides - Providing Level 2 support for IT officers- Supervising and auditing company branches- Dealing with IT purchases and products evaluation- Data analysis (Microsoft Power BI, Qliksense)- Searching for new tools and solutions to optimize business Show less
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  • Butec S.A.L.
    It Officer
    Butec S.A.L. Jul 2013 - May 2016
    Lebanon
    -Technical support: Hardware: Computers, printers, scanners, telephony, hardware and IT systems installation, upgrade and maintenance, IP CamerasSoftware: installation, maintenance and upgrade (windows, microsoft products, autodesk products, primavera, hard dollar...)- Incidents management and organization- Storekeeping
    View
  • Amgen
    Technical Support Advisor
    Amgen Jan 2020 - Feb 2023
    Lebanon
    View
  • Dealna.Com
    Freelance Technical Writer
    Dealna.Com Jan 2022 - Jan 2023
    Writing IT technical articles and documentation dealna.com
  • Ogero
    Technical Support
    Ogero Oct 2008 - Jul 2013
    Telephone lines and DSL installation and maintenance. Customer service / technical supportCable testing and feasibility studies. MDF installation/PSTN management
    View

Charbel Azzi Skills

Networking Technical Support Software Installation Network Design Microsoft Office Computer Security Cisco Technologies Network Administration Computer Repair Tcp/ip Telephony Computer Science Wireless Networking Switches Project Planning Firewalls Windows Server Dsl Managing It Infrastructure Routers Network Security Network Architecture Cisco Routers Lan Wan System Administration Ccna Dhcp Routing Troubleshooting Network Engineering Dns Wan Ethernet Computer Network Operations Operating Systems Security Help Desk Support Infrastructure Ip Phones Active Directory Microsoft Exchange Avaya Products Citrix Windows System Administration Active Directory Experience

Charbel Azzi Education Details

Frequently Asked Questions about Charbel Azzi

What company does Charbel Azzi work for?

Charbel Azzi works for Vickohm Inc.

What is Charbel Azzi's role at the current company?

Charbel Azzi's current role is IT Specialist at Vickohm Inc. | Smart Hands Service | Microsoft 365 Product-Led Growth.

What is Charbel Azzi's email address?

Charbel Azzi's email address is ca****@****.com.lb

What schools did Charbel Azzi attend?

Charbel Azzi attended Aul University, The Open University, Arab Open University.

What are some of Charbel Azzi's interests?

Charbel Azzi has interest in Wissenschaft Und Technologie, Gesundheit, Menschenrecht, Politik, Ausbildung.

What skills is Charbel Azzi known for?

Charbel Azzi has skills like Networking, Technical Support, Software Installation, Network Design, Microsoft Office, Computer Security, Cisco Technologies, Network Administration, Computer Repair, Tcp/ip, Telephony, Computer Science.

Who are Charbel Azzi's colleagues?

Charbel Azzi's colleagues are Lauren Deliva, Edgard Kassab, Joe K., Elias Samioun, Sami Hokayem, Rouba Raad.

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