Sharmaine Brown, Chrs Email & Phone Number

United States

Responsible for building and maintaining relationships with UKG's benefit carriers to develop and implement standards that make it easier and faster to integrate their systems with UKG's HRMS platform. Collaborated with internal and external partners to foster effective communication, increase revenue, and build lasting relationships. Achieved a vendor satisfaction score of over 90%.

United States

Implemented Dayforce for various Enterprise Clients ranging from 3,000 to 15,000 employees.Led Implementation Life Cycle from discovery, requirements gathering, configuration to Go-Live for Benefits and Integrations. Within this role I Interacted with and advised Key Stakeholders on best practices.Analyzed client systems to create functional design of systems and benefit integrations to meet client specifications. Worked with Product Development on system enhancement issues and User Acceptance Testing for product releases and delivered technical solutions on time and on budget to meet Enterprise clients’ expectations. Analyzed and updated systems via SQL.

United States

Implemented value-added features of the HR & Benefits (Performance Management, Benefits, Recruiting, Open Enrollment, Self Service portal)Consistently exceeded performance goals which allowed me to receive incentives for FY 2012, 2013, 2014 and 2015.Received 2015 ADP Presidents Club Award for outstanding HCM performance and my unit productivity of 168.6% contributed to South Implementation Center being #1 in start dollars in 2014. Finished FY 2015 with 342.4% of unit starts.Analyzed client systems to create functional design of systems and benefit integrations to meet client specifications.

United States

Responsible for implementing the value-added features of the HR & Benefits Solution (HRB) by working with clients and internal project teams to implement Performance Management, Benefits, Recruiting and Staffing, Pre-employment Screening/Screening and Selection Services integration, Employee Self Service, Manager Self Service, Time Off, Time Off Integration to EZLM, and Talent Management, Mergers Spins and Acquisitions. Analyzed client requirements for Recruiting, Performance and Time Off policies. Trained the client on how to use the new system and developed solutions for client requirements in client-facing role.Facilitated requirements gathering sessions to determine business needs and map the requirements to product. Performed initial defect analysis and assign to appropriate developers, extracted client’s historical data.Served as a mentor to new and existing associates.Identified and resolved data issues.

United States

Responsible for developing and implementing new integrations between HRB clients and third-party vendors.Performed analysis, design, template setup and testing for interfaces with partners.Served as the project lead and coordinated project tasks for the client and 3rd party vendors.Executed and managed the entire life cycle (including requirements gathering, development, and testing) of multiple concurrent projects and ensured the timely completion of each.

Developed and maintained strong relationships with internal and external partners.Received Quality Award for outstanding accomplishments in Quality and Accuracy from NAS-COS Interface Operations Group. This award contributed to an increased client satisfaction. Captured and reported data trends of production, timeliness, quality and productivity.Responsible for running and monitoring interface programs for multiple payroll clients.Monitored client activity identifying variances from normal transmission pattern.Imported and reconciled EPIP files for payroll system processing.Gathered requirements for new benefit and payroll interfaces and conducted testing.Trained new employees to the Interface Department as well as cross trained associates.Identified areas of client/payroll team dissatisfaction and escalate to Tier 2.