Sharlene Whang Email & Phone Number

Vancouver, Canada Area

Vancouver, Canada Area

Development And Alumni Engagement Office At The Sauder School Of Business

• Strategize the students and young alumni position into a robust portfolio of events, initiatives and programming for Sauder’s students and alumni audience
• Conceptualize 10-12 signature annual events with an audience ranging from 25 – 350 people; working on the entire process from preparation, planning and then executing the event without assistance
• Managing student volunteers and a full-time co-op student during events and at the office; ensuring they are given direction on the work to be accomplished and deliver on goals
• Proficient with the use of Links, a Blackbaud CRM software, that houses the UBC alumni database – extremely familiar with searching for alumni using key data, reporting on events and alumni “points”, and creating queries
• Initiate and lead an immense records upload project into Links of about several thousand entries that will populate alumni profiles, hence; increasing data accuracy, assisting with efficiency of efforts and improving.
• Develops new insights into situations and apply innovative solutions to make improvements; design and implement cutting-edge events, programs and processes

• Demonstrated multi-tasking skills and attention to detail while working at the reception by attending to multiple calls, appointments and walk-ins at the office
• Delivered customer service assistance by being proficient in the use of the COOL system, leading to more tailored reports on events and quicker data retrieval with regards to inquiries and concerns
• Conducted weekly reports on the events of the Career Centre that enabled the Event Managers get more information about attendance, complaints, recommendations, satisfaction, etc.
• Catalogued numerous sources of data into an Excel spreadsheet for use in a pilot project by Sauder’s Alumni Services Team
• Illustrated critical research skills for certain programs and projects undertaken by the Career Centre for the development of their Annual Report on the employment statistics of Sauder graduates

• Graded students’ homework with accuracy and efficiency by following the professors guidelines
• Provided essential feedback to students’ performance in their homework that assisted them excel better in the exams

• Obtained a wage increase that was 50% higher than the average for extraordinary work ethic within the first three months of employment
• Reduced the amount of inaccuracy associated with cash balances by being one of the first three employees to handle cash-outs
• Increased customer satisfaction by employing the “tactics for effective up-selling” – by offering customer service excellence and providing suitable recommendations based on product knowledge

• Verified invoices and other duties related to assisting the VP-Finance of the company
• Acted as the “all-around person” executing a variety of instructions such as printing, faxing, photocopying, filing, and typing

Bachelor Of Commerce, Commerce & Economics Completion; 2011

Activities and Societies: VP Internal | Commerce Undergraduate Society Events and Calendar Director | CUS Service Council Sauder Campus.

Bachelor Of Commerce (Bcom), Combined Major In Commerce And Economics

Education record