Shard Vicens Email and Phone Number

Key Achievements● Helped grow from a two person repair and IT shop to a small and medium business MSP● Managed computer repair, data recovery, and configuration of business computers, servers, and network devicesDocumentation and training● Assured best practice internal procedures followed for all IT clients● Customer-facing communication to ensure smooth migrations and adoption of new services● Created and maintained data and security breach incident response plansResponsibilities● Deployment of VoIP phone systems, enterprise chat and video conferencing● Installation and configuration of conference room cameras, security cameras, and surveillance systems● On-premise and cloud server administration, endpoint management and troubleshooting● Monitor data, reports, and logs to determine scalable and automated solutions● Research and development for expansion into new products and services● Network QoS, Port Forwarding, Load Balancing and VPN configurationSpecializations● Advanced data recovery and forensics for home and business customers● Migrate companies to enterprise level productivity services like Microsoft 365 and Google Workspaces● Implement mail security protocols like Defender 365 and SPF/DKIM/DMARC● Securing cloud accounts and performing eDiscovery and security breach investigations● As senior technician, I often take over delicate, complex, or challenging jobs