Shardae Harding Email and Phone Number
Shardae Harding work email
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Shardae Harding personal email
At Colorado Springs Utilities, my role as a Customer Service Representative is anchored in providing pivotal support and innovative solutions for utility services, empowered by a medical assistant certification. Our team excels in addressing emergency calls, ensuring customer safety, and contributing to community well-being. With a focus on effective communication, I facilitate a seamless customer experience.Concurrently serving as a Client Support Specialist at Credentialed Wealth Advisors, I apply problem-solving acumen and design theory knowledge to enhance client interactions with 401K accounts. This dual-path career reflects my commitment to merging exceptional customer service with user-centric design, ultimately fostering engaging client experiences and advancing the objectives of both organizations.
Action Behavior Centers - Aba Therapy For Autism
View- Website:
- actionbehavior.com
- Employees:
- 7277
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Behavioral TherapistAction Behavior Centers - Aba Therapy For AutismColorado Springs, Co, Us
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Customer Service RepresentativeT. Rowe PriceColorado Springs, Co, Us -
Client Support SpecialistCredentialed Wealth Advisors Oct 2022 - PresentColorado Springs, Colorado, United States -
Customer Service RepresentativeColorado Springs Utilities Aug 2023 - Apr 2024• Fielded approximately 60 inbound banking customer calls daily• Verified customer identification using multi-factor verification ensuring account security• Making outbound customer calls handling complex customer requests and escalationsreceived customer satisfaction rating of 4.5 out of 5 prior to leaving. -
401K SpecialistFidelity Investments Mar 2022 - Dec 2022 -
EntrepreneurThe Gift Girl Co. Jan 2021 - May 2022United StatesA business who strives for providing the best quality of gifts for any occasion! Personalized T-shirts, mugs, tumblers and much more.
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Customer Service SpecialistUsaa Apr 2021 - Oct 2021Colorado Springs, Co, United States -
Information Technology EngineerTek Experts Jun 2020 - Jan 2021 -
Customer Service RepresentativeRadial Inc. May 2020 - Jun 2020United States -
Virtual Office AssistantWayfair Oct 2019 - Feb 2020At HomeTaking calls for customers regarding their orders -
Billing SpecialistCharter Communications Nov 2018 - Mar 2019Colorado Springs, Colorado Area -
Customer Service RepresentativeConduent Feb 2017 - Oct 2018Colorado Springs, Colorado Area -
Customer Service RepresentativeComcast Feb 2016 - Jan 2017Colorado Springs, Colorado Area• Took customer inbound calls transferred over from various groups such as billing, complaints, and technical services• Used keen listening skills to understand the customer’s issues and concerns. Investigated options within documented company guidelines to find the most appropriate resolution.• Worked on customer issues through completion ensuring customer satisfaction.• Successful achieved an 80% monthly average customer retention rate exceeding company targets (60%) by 20%.• Setup new customers as part of the Xfinity sales force exceeding the group 2% sales target goals on a monthly basis• Conducted team meetings direct support of supervisor goals and objectives -
Customer Service RepresentativeCustomer Service Jan 2015 - Jan 2016Colorado Springs, Colorado AreaAssisted all the customers with their insurance policies as a customer service representative. • Took inbound calls concerning Medicare coverage for customers age 65 and older.• Assisted the customers with changes in plans and costs, avoiding the possibility of a customer switching providers. • Provided assistance in assigning pharmacies and primary care physicians to a health plan. • Helped to assess new goals for a team of representatives to make company guidelines for a great customer experience. • Presented new material passed down from the corporate office to a set of teams and their agents.
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Technical Support AnalystAlorica Jan 2013 - Mar 2014Colorado Springs, Colorado AreaAssisted customers with smartphone devices issued through various companies, manufactured by Samsung. • Assumed the role of quality assurance agent, ensuring that each inbound call is taken with the guidelines from the company to achieve acceptable customer service. • Graded calls of other agents to provide positive feedback for improvement. • Started at entry level support agent taking inbound calls for customers concerning their mobile device issues. • Appointed a tier 2 agent to support more expertise on resolving a situation that may require more time. • Assisted other agents in taking calls where a customer has escalated and has requested to speak to a manager.
Shardae Harding Education Details
Frequently Asked Questions about Shardae Harding
What company does Shardae Harding work for?
Shardae Harding works for Action Behavior Centers - Aba Therapy For Autism
What is Shardae Harding's role at the current company?
Shardae Harding's current role is Behavioral Therapist.
What is Shardae Harding's email address?
Shardae Harding's email address is sh****@****fmr.com
What schools did Shardae Harding attend?
Shardae Harding attended Full Sail University, Bethel School Of Technology, Pima Medical Institute-Colorado Springs.
Who are Shardae Harding's colleagues?
Shardae Harding's colleagues are Carina Pinto, M.ed, Bcba, Lba, Haylee Parent, Ma, Bcba,lba, Misael Godina Muñoz, Gabriella G., Johnna Celestin, Kendall Dollevoet, Tori Ebert.
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