Who is Sharebanu Jariwala? Overview
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Sharebanu Jariwala is listed as Customer Care Specialist at NTT, based in Halifax, Nova Scotia, Canada. AeroLeads shows a matched LinkedIn profile for Sharebanu Jariwala.
Sharebanu Jariwala previously worked as Chef and counter sales clerk at No Quarter Deli & Market and Senior Customer Service Executive at Vodafone Idea Limited. Sharebanu Jariwala holds Post Baccalaureate Diploma, Business Management from Cape Breton University.
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NTT
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Profile bio
About Sharebanu Jariwala
As one of my first memories, I was very shy as a child. Like a camera with its shutter open, quiet, passive, recording, not thinking. But along with time, I build up my curiosity and developed this art of being able to connect with people and have meaningful conversations by being my authentic introverted self. I have found that nothing satisfies me more than meeting new people, treating them with respect, helping and solving problems, and contributing to the growth of businesses. Alongside, it is powerful to connect with people over the things that make us human, vulnerable, and imperfect. I always had at least one foot in art throughout my academic and professional career and I believe that each and everything has a touch of art in it. I made the journey to Canada one year ago after spending the majority of my life in India, and the ride has been no less than Formula Rosa.I am a mother of two teenage boys. My sons are my absolute rock and have helped me to really understand my purpose. I love to design my life by adding patterns to follow and colors that are soothing and bright. Sometimes my stained palettes seem like a lot of hard work but luckily I am obsessed with staying organized. Each time I set my goals and accomplish them by understanding what exists and what opportunities that I have. I am currently enrolled as a business management student pursuing a postgraduate degree at Cape Breton University and I have 12 years of work experience in the field of customer service and administration. I believe that the skills that I have attained from the dynamic environment and competitive university life define me and I am looking forward to implementing and polishing them in an excellent internship opportunity that I receive.My specialties:+ Customer, Partner, and Client Relations+ Management Strategy+ Process Improvements+ Microsoft Offices (word, PowerPoint, Excel)+ Adobe CS5.5 SuiteI like to make the most of my time and I also believe in 'My Time'. So apart from work, I volunteer regularly, go for long walks and find new adventures along the way. I would love to hear from other LinkedIn users, so feel free to get in touch with me if you would like to know more.
Current workplace
Sharebanu Jariwala's current company
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8 roles
Sharebanu Jariwala work experience
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Customer Care Specialist
CurrentAs a Brand Ambassador and the first point of contact, play a key role in advising and supporting existing and potential customers whilst creating positive experiences and engagements.Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance, and online support. Increase customer confidence by responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner.Accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment.
Jan 2023 - Present
Chef And Counter Sales Clerk
Greet customers in a friendly manner and follow through on orders to ensure customer satisfaction and repeat visits.Had an average of 10 transactions hourly by establishing solid communication with prospective clients and by upselling.Regularly trusted to open and close the restaurant, including balancing the cash drawer.Assist in the food preparation and follow recipes, including measuring, weighing, and mixing ingredients. Make sure to follow all food health and safety requirements including workstation management.
Jan 2022 - Dec 2022
Senior Customer Service Executive
Provide support for resolving customer queries through effective customer and client interaction via inbound and outbound calls and emails. A quality score of 99.7% on average for handling queries via call along with back-end processing of broadband and telephone lines.Always ensured that queues assigned are completed on time. Hence maintain 100% SLA throughout.Receive appreciation from clients, customers, and tech representatives for resolving queries, quickly, accurately, and in a friendly manner.Provide extended support for completing bulk cases to reduce the workflow of the organization.Create and execute virtual presentations during covid times to impart knowledge, and highlight facts and values to increase work motivation among team members.
Apr 2019 - Nov 2021
Market Research Interviewer
Effectively communicating with people throughout Canada and collecting their opinions and feedback on various issues, places, and products.Convincing people with persuasion and enthusiasm and documenting reliable information using online call centre systems and following the company productivity scale and quality standards.Participate fully as a team member, help build a positive and diverse work environment, and address communication issues efficiently.Strive to achieve and improve service level agreements and productivity targets.
Feb 2021 - Aug 2021
Elementary Educator
Responsible for handling a class of 40 students of age group between 9-10 years at Dani Limda Public School located in Ahmedabad. Coordinating day-to-day activities for students and creating work packages, and homework activities, and organizing work into proper files for each student.Evolve activities with art, innovation, and games to teach the concept of various subjects resulting in improving creativity and critical thinking process.Taking leadership for community visits to understand the grass root levels of the education system and work on projects for dropout students, constructing an in-class library, discouraging consumption of toxic substances, class wall painting, and artwork. Assist in scheduling appointments and preparing presentation materials for KER, conferences, and annual meetings. And perform complete documentation, besides editing and proofreading documents, storing, organizing, and managing files. Record and monitor daily expenditures at the branch office to effectively manage finances.
Jun 2017 - May 2019
Process Specialist
Responsible for handling a top E-Commerce website and providing services for managing customers from the purchase /sales and billing departments. Impart training and floor support to resolve customer queries efficiently and accurately. Consistently maintain high customer satisfaction ratings. Taking lead in accomplishing projects based on mindfulness and cultural festival celebration events. Recognized as Employee of the year in 2017 and 2018 for outstanding performance and team contributions.
Jan 2016 - Mar 2019
Executive Assistant
Register journal entries and financial transactions into the software on daily basis.Regularly summarize the financial status by collecting information; scrutinizing balance sheets, profit & loss statements, and other reports.Respond quickly, courteously, and professionally to all inquiries of any nature and continuously explore opportunities to provide a customized product or service to help prospective customers.Ensure that invoicing is done correctly and expeditiously to maximize customer satisfaction.Perform all administrative tasks diligently to ensure smooth operations.
Jun 2011 - Apr 2013
2 education records
Sharebanu Jariwala education
Post Baccalaureate Diploma, Business Management
Master Of Commerce, Accounts And Statistics, 58%
R.J. Tibrewal College
FAQ
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What company does Sharebanu Jariwala work for?
Sharebanu Jariwala works for NTT.
What is Sharebanu Jariwala's role at NTT?
Sharebanu Jariwala is listed as Customer Care Specialist at NTT.
Where is Sharebanu Jariwala based?
Sharebanu Jariwala is based in Halifax, Nova Scotia, Canada while working with NTT.
What companies has Sharebanu Jariwala worked for?
Sharebanu Jariwala has worked for Ntt, No Quarter Deli & Market, Vodafone Idea Limited, Elemental Data Collection Inc., and Teach For India.
How can I contact Sharebanu Jariwala?
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What schools did Sharebanu Jariwala attend?
Sharebanu Jariwala holds Post Baccalaureate Diploma, Business Management from Cape Breton University.
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