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@t-mobile.com
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Sharece Burns is listed as Customer service at Tmobile Phone Zone at T-Mobile, a with 77533 employees, based in Tampa, Florida, United States. AeroLeads shows a work email signal at t-mobile.com and a matched LinkedIn profile for Sharece Burns.
Sharece Burns previously worked as Senior at T-Mobile and Solutions Specialist at T-Mobile. Sharece Burns holds Bachelor’S Degree, Organization Management, B+ from Ashford University.
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AeroLeads found 1 current-domain work email signal for Sharece Burns. Compare company email patterns before reaching out.
Sharece Burns is a Customer service at Tmobile Phone Zone at T-Mobile. She possess expertise in call centers, mobile devices, oracle, dice, microsoft office and 6 more skills. She is proficient in English.
Listed skills include Call Centers, Mobile Devices, Oracle, Dice, and 7 others.
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A career timeline built from the work history available for this profile.
Managing a team of 15 representatives to meet their monthly goals. Analyze quality scores and provide feedback to enhance their growth. Also taking any escalated calls to provide a resolution for our customer base.
Tampa, Florida
• In an escalated department that handles complex issues, to provide one call resolution on billing reviews, and support supervisors daily.• Resolve all issues with collecting payments, negotiating arrangements, customer inquiries on billing/device disputes and to make sure all research is done and information is provided to customer in a timely manner.• Use all resources available to me to perform my job.• Maintain monthly goals by the company. • I have 2 teams every 6 months that I bring current on policy updates, to give feedback when needed and to handle all types of escalations that exceeds regular business needs.
Tampa, Florida
• To provide one call resolutions on inquiries, customer request, issues and assistance with financial situations.• Resolve all issues with collecting payments, negotiating arrangements, customer inquiries on billing disputes and providing a positive level of service.• Use all resources available to me to perform my job and exceed my own daily aspirations.• Maintain monthly goals by the company.
Frisco, Tx
• To provide one call resolutions on inquiries, customer request, issues and assistance with 3rd party downloads.• Resolve all issues with devices and to follow up on issue if not resolved on first call.• To do exchanges, take payments when warranted and help with tmobile.com.• If trouble/service ticket had to be completed made sure customer was aware of outcome.• Maintain monthly goals by the company.
Plano, Tx
• Assist customers with foreclosure info, escrow docs, title changes, updated insurance info and corrected credit report data.• Cross selling on products/services while maintaining great customer satisfaction.• Route, maintain and track outstanding service requests to provide follow-up with clients.• Resolved concerns on home mortgage loans.
• Outbound calls to customers who have requested to cancel their home alarm services.• Work to resolve all adverse issues that have affected their experience with the company.• Exceeded the monthly goal for 24 months straight received the pullmey award each time.• Escalated customers issues create and edit service tickets negotiated the lengths and rates of contracts.• Was promoted to Senior Agent helping to increase the goals of team members, took escalated calls and handled all approvals.
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Nguyen Thi Ngoc Le
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Osman Niyazi
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Jacqueline Piedrahita
Colleague at T-MobileTampa, Florida, United States
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Ozlem Coskun
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Chartahnyous Taylor
Colleague at T-MobileNew York, United States
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Bemnet-Bekele Megersa
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Manuel Hernandez
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Took classes in Clerical Occupation
Quick answers generated from the profile data available on this page.
Sharece Burns works for T-Mobile.
Sharece Burns is listed as Customer service at Tmobile Phone Zone at T-Mobile.
AeroLeads has found 1 work email signal at @t-mobile.com for Sharece Burns at T-Mobile.
Sharece Burns is based in Tampa, Florida, United States while working with T-Mobile.
Sharece Burns has worked for T-Mobile, Tmobile Phone Zone, Aerotek- Contractor For Bank Of America, and Monitronics International.
Sharece Burns's colleagues at T-Mobile include Ravi Reddy, Gabrielle Medina, Dan Bendl, Nguyen Thi Ngoc Le, and Osman Niyazi.
You can use AeroLeads to view verified contact signals for Sharece Burns at T-Mobile, including work email, phone, and LinkedIn data when available.
Sharece Burns holds Bachelor’S Degree, Organization Management, B+ from Ashford University.
Sharece Burns is listed with skills including Call Centers, Mobile Devices, Oracle, Dice, Microsoft Office, Quickview, Samson, and Fax.
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