Vivek Kumar Gupta Email & Phone Number

Bengaluru, Karnataka, India

I provide strategic advisory related to setting up, ramping up and transforming of India based global delivery centers (GCC / GIC / GDC) and driving business excellence.

Bengaluru, Karnataka, India

Took a planned 24 month sabbatical focussed on being primary health caregiver for ailing family member, addressing family matters and promoting personal well-being.

Bengaluru Area, India

• I joined KPMG GDC’s management team in 2013 to lead the insourcing of audit support operations from a third party. Today, GDC has grown 3X in size and is now established as KPMG’s global audit client service delivery.
• Acted as CEO’s Chief of Staff and ensure that teams deliver to annual business & financial goals;
• Coordinated the GDC Board of Directors’ meetings and executed the long term vision and corporate strategy developed in consultation with all stakeholders;
• Led cross-functional transformation initiatives aimed at capability building and enabling GDC to become the clear choice for clients & employees;
• Leveraged analytics for strategic planning and steering client service effectiveness & efficiency;
• Drove business alignment & operational excellence across corporate functions – Finance, Human Resources, Talent Acquisition, Information Technology, Quality, Legal & Compliance, Facilities & Internal.

Bengaluru Area, India

• Senior Program Manager: Financial Solutions COE, 2012-13
• Managed the integration of FPAR vertical (200 HC) from Global Analytics COE to Financial Solutions COE to create one analytics engine for HP Finance;
• Led the project management of “Revised Operating Model for Expense” program and delivered 100 FTE efficiency globally - awarded the CFO Winners Circle Award for excellence in project execution.Delivery Manager: Global.
• Led a team of data scientists to provide key customer insights to the Enterprise Group’s worldwide marketing teams and delivered over $10 Mn business impact through cross-sell and up-sell campaigns;
• Led the data warehousing & process automation practice and transformed it through focus on better client engagement, new technology adoption & enhanced talent development.

Mumbai Area, India

• Business Development Head: Internet Banking, 2009: Ramped up online payment transactions (Direct Debit, Bill Pay & Pre-paid Recharge) by 70% YoY through new merchant signups and activation campaigns including a 3 month.
• Drove over 300 campaigns monthly to generate INR 5000+ Mn of new Home & Personal loans (15% of monthly book) through cross sell and upsell campaigns targetting 25 Mn Retail & SME customers on non-branch channels (Call.
• Launched analytics driven Event Based Marketing (EBM) campaigns resulting in 50% lift in ROI and automated customer on-boarding & activation campaigns;
• Delivered analytical solutions to bank’s new focus areas (NRI & Global Remittance, Private Banking and international subsidiaries in UK, Canada, Germany & GCC);
• Led channel innovation to launch new alternate channels including 'Loan on the Spot' for pre-approved loans on EDC terminals and ‘Financial Zone’ offers micro-site for 3Mn+ corporate salary accounts.

Bengaluru Area, India

Regional Sales Manager: Managed new market development for sales of Tally accounting software, value added services and learning solutions in Oman, Bahrain & Qatar markets. Helped achieve 60% new sales market share within a year of market launch.

New Delhi Area, India

Business Manager: International Education Business, 2002-05: Led New Business Development in emerging geographies and onboarded partners for launch of NIIT’s learning solutions in Russia, Bulgaria, Fiji, Mexico & Colombia.Network Development Manager: India Education Business, 1998-2002: Enabled signup of 2000+ new partners across 1200+ locations in India.

Pgdm / Mba (2 Year Full Time), Marketing & Finance

B.Tech, Chemical & Electrochemical Engg

Certified Independent Director, Board Of Directors