Sharee Austin Email & Phone Number

Tallahassee, Fl, Us

Tallahassee, Florida, United States

• Monitor financial transactions and identify high risk transactions and identify and prevent fraudulent activity.• Utilize data analysis techniques and tools, including Excel and specialized fraud detection software to identify patterns and red flags.• Process chargeback• Process payments from customers to rectify a chargeback.• Resolve customer issues within the scope of existing service level agreements.• Identify fraudulent transactions and cancel them from further processing.• Resolve queued transactions within the service level agreements to reduce potential revenue losses.• Ensure confidentiality of all information collected during investigation.• Filing SAR’s

United States

Monitor real time queues and identify high risk transactions within the business portfolio.• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.• Identify fraudulent transactions and cancel them from further processing.• Resolve queued transactions within the service level agreements to reduce potential revenue losses.• Interact with banks and customers to validate information and to confirm or cancel authorizations.• Resolve customer issues within the scope of existing service level agreements.• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.• Ensure confidentiality of all information collected during investigation.• Determine existing fraud trends by analyzing accounts and transaction patterns.• Identify system improvements to prevent fraudulent activities.• Recommend anti-fraud processes for changing transaction patterns and trends.• Recommend new software tools used for fraud detection, prevention and reporting activities.• Generate suspicious activity reports and risk management reports for Managers

Tallahassee, Florida Area

• Respond to Vendor and Participant questions as it relates to EBT transactions and/or machines.• Diagnosed, analyzed and solved a variety of quantitative and qualitative problems.• Make recommendations for improvements as needed to meet customers’ expectations.• Process data geocoding request • Track and investigate potential fraud cases• Responded to all complex and escalated inquiries on a daily basis, displaying ownership over each resolution provided.• Assist with Audits

Tallahassee, Florida Area

• Provide efficient processing and reconciliation of securities and cash settlements for both Customer and Company.• Audit all incoming paperwork from Service Professionals to ensure accuracy and efficiency.• Process and post all cash, credit card and check receipts, discounts, allowances, returns and chargebacks to customer accounts timely and accurately.• Process, transmit and run credit card transactions for customer’s sales and refund in a timely manner, accurately and proficiently.• Track and investigate deductions from customer payments.• Make collection calls to customer holding past due invoices.• Perform other accounting duties as required

Tallahassee, Florida Area

Handle all debit card dispute, ensuring all cases met Reg E. guidelines and timeframes. Handle all compromise cases- sending letters to customers, closing all effected cards and reissuing all cards. Liaison to TPD or LCSO, balancing necessary GL's, creating credit cards on system, setting up auto pay, working reports, processing balance transfers and process incoming and outgoing wires.

Tallahassee, Florida Area

I provide exceptional customer service in assisting customers, new, exsisting, ion opening new accounts. I provide them with knowledge of all our products and refer any additional products which may suite their present needs . I also assist customers with any accounting questions they have concerning thei accounts, as well as provide assistance with their online banking.

Tallahassee, Florida Area

Provide customer service, handle all cash transactions, assist with debit card orders, and check orders, answer account questions or refer customer to another rep. who may be able to assist them

Associate'S Degree, Criminal Justice

I am currently seeking my Associate's Degree and Certification in Criminal Justice through Saint Leo Unervisity, center of online.

Bachelor’S Degree, Criminal Justice/Police Science

am currently seeking my Bachelor's Degree and Certification in Criminal Justice through Saint Leo Unervisity, center of online learning..