Sharee M. Email & Phone Number

Melbourne, Victoria, Australia

-Create and keep a high level of customer service experience while delivering fast and efficient service.-Maintaining strict food safety laws by ensuring all team members are trained properly with food safety regulations, temperature checking and correct safe handling of food techniques.-Supervising and training a team of up to 10 people.-Ticketing, code checking and ensuring proper markdowns are done in a timely manner.

-Conducted monthly sales performance reviews for all consultants. Provided feedback and training to help the team reach their goals.-Organized team rosters, training of new consultants and approval of educational experiences.-Negotiated airline group contracts while working closely with the planning department to grow the business.-Consistently exceeded company set KPI’s.

-Planned and reserved client tours including flights, accommodation, day tours & activities, transfers, visas, etc., with the aim of generating additional sales with pre & post tour arrangements.In house group ticketing and Amadeus ticketing.-Stuck to extremely tight deadlines while upholding a high level of customer service for up to 450 clients simultaneously.-Settling of client accounts as well as back office systems and payments.

-Lead by example in everyday running of the business while exceeding sales targets and growing a repeat client base.-Motivated team through coaching and guidance to consistently drive profits and keep ahead of the ever changing travel industry. Implemented TUD(Travelport Universal Desktop). Monthly check-ins were key to continuing this growth.-Implemented changes to hiring systems to ensure the correct training for team members were in place to create a better culture and growth opportunities.Grew from assistant manager to manager within two years.-Ensured all accounts were up to date and all business payments were made on time using MYOB and other in house systems.

-Assisted people from around the world to plan all aspects of their trips, including both domestics and international travel.-Arranged flights, accommodation, tours, transfers, visas, etc. with the aim of generating business.-Learned the in and outs of the travel industry and how to build a strong client base.-Dealt with any issues that arose during client trips and brought forth quick and efficient solutions.

-Assisted people from around the world to plan all aspects of their trips, including both domestics and international travel.-Proficient in GDS Galileo and deciphering fare conditions ( ADCOLS)-Organized movie nights to draw more clients-Kept the client database up to date to generate repeat clients and grow sales.Through consistent hard work landed a large corporate client contract.

Certificate Iii In Competitive Systems & Practices

Diploma Of Business Management

Certificate Iii In Travel & Tourism

Certificate Iv In Tourism Management

Certificate Iii In Community Services

Year 12 Vce