• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.• Upsell needed repairs and services that have been identified. • Develops estimates including cost of materials, supplies, labor and dealership fees, calculating customer's payment including deductibles.•… Show more • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.• Upsell needed repairs and services that have been identified. • Develops estimates including cost of materials, supplies, labor and dealership fees, calculating customer's payment including deductibles.• Maintains customer relationship by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation. Show less

• Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers, resolved customer issues as they arose.• Ensured proper presentation, organization, storing and replenishment of stock• Attended product training classes and seminars and participated in pre-selling drives to maximize sales• Actively promoted the Reeds Jewelers Credit Card

• Proactively acknowledged, greeted and assisted customers in a timely fashion while quickly determining their needs• Merchandised, stocked and replenished the selling floor• Managed the register in accordance with POS guidelines• Maintained knowledge of current sales and promotion, policies regarding payment and exchanges and security practices.• Set the ideal example of an exceptional Sales Lead, execute floor leadership, coach and develop Sales Associates in assessing… Show more • Proactively acknowledged, greeted and assisted customers in a timely fashion while quickly determining their needs• Merchandised, stocked and replenished the selling floor• Managed the register in accordance with POS guidelines• Maintained knowledge of current sales and promotion, policies regarding payment and exchanges and security practices.• Set the ideal example of an exceptional Sales Lead, execute floor leadership, coach and develop Sales Associates in assessing customer needs and help with overcoming objections Show less

-greeting customers-taking customer orders-completing transactions on the cash register-adhere to all safety policies and health regulations

-Proactively acknowledged, greeted and assisted customers in the store-Merchandised, stocked and replenished the selling floor constantly-Managed the register in accordance with POS guidelines-Met and exceeded sales goals-Organized and cleaned store during downtime-Handled cash, checks, and credit card transactions-Actively promoted the NY&C Credit Card