Shareef S. Email & Phone Number

Grand Rapids, Mi, Us

Lansing, Michigan, United States

Conduct regular inspections to identify potential issues and ensure compliance with health and safety regulationsEnsure compliance with local health department regulations during routine inspectionsRemain updated on industry trends and advancements in food service technology through continuous learning initiativesCollaborate with cross-functional teams to coordinate transportation, warehousing, and distribution activitiesUtilize forecasting models and demand analysis to accurately predict future inventory needsIdentify areas for process improvement and implement strategies to enhance operational efficiency

Managed unit personnel of 60 soldiersMaintained all training support materialsResponsible for the overall supervision of all pay, personnel and administrative activitiesPrepared materials for advising the unit commander on training and unit readinessResponsible for preparing all unit level training schedules, calendars, and briefingsEnsured all training requirements and logistical support are highlighted and forecastedSupervised the duties performed by the unit’s full-time Supply Non-commissioned officerUtilized various Microsoft products to ensure accurate and efficient data visualization and presentation

Managed unit and consolidated food service operations in field and garrison environmentsLed various sized teams during role and mentored each member for professional growth, resulting in many promotionsImplemented and maintained operating procedures to ensure safe food handling procedures are maintained throughout the entire operationMaintained responsibility for all dining facility attendants as well as food service personnelMentored and provide technical guidance to food service personnel in proper use and preventative maintenance proceduresHelped request, receive, and account for subsistence items

United States

Managed a team of 11 technicians, providing guidance and support to ensure high-quality customer serviceOversaw daily operations of the service center, including scheduling, resource allocation, and workflow managementLead regular team meetings to communicate goals, provide updates on performance metrics, and address any concerns or challengesCollaborated with multiple departments such as sales, marketing, and product development to address customer issues effectivelyDeveloped and maintained KPIs (Key Performance Indicators) for the service center team members to track individual performance against departmental goalsSuccessfully resolved escalated customer complaints within specified timeframes while maintaining positive relationshipsManaged budgetary responsibilities, ensuring cost-effective operations while maintaining high-quality service deliveryEnded FY24 surpassing sales goals

Oversaw day-to-day operationsImproved internal processes for better productivityLead with a customer service mindsetEnforced and promote all policies, procedures, standards, training programs, and cultural valuesDeveloped key performance goals and manage the performance of staffMotivated, coached, and trained team membersIdentified training needs and ensured implementation of trainingEnsured that all departments deliver quality services to guestsUnderstood and be well versed in park features and services, including hours of operation, attractions, and promotions available to guestsResolved any guest issues to the best of my abilitiesConsistently strived to improve guest and community relationsReported repairs and regular maintenanceEnsured there is workforce compliance with all related safety rules and proceduresSupervised and maintain facility security and conduct proper opening and closing procedures, including management of safe, cash drawers, and bank deposits

Computer Information Systems

Associate, Computer Information Systems