Sharee Mitchell, Cisr,Cpia Email & Phone Number

Birmingham, Alabama Area

Manages company-wide book of business including both AL and Sentry accounts.Underwrites new and renewal business, pricing accounts to ensure a profitable workers compensation book.Reviews processes and completes all endorsements while making sure the company is compliant with regulations and company policies.Develops and maintains productive broker and member relationships with strong intrapersonal skills.Initiates timely quotes and proposals for new and renewal business to brokers to assure service platform and standards are appropriately articulated and delivered.Detail-reviews member experience modification factor (mod) and safety reports to estimate future claims.Maintains organized written documentation of all transactions and communication, written and verbal, with clients and carrier personnel.

Birmingham, Alabama

Managed accounts with total premium over $1 million.Provided customers who were making buying decisions with the right amount of information.Maintained strong clientele relationship with customers by communicating via newsletters, calls, and emails.Analyzed customer complaints to recommend solutions.Assisted clients in filing policy documents and remaining in contact when any error was discovered.Recorded all conversations with clients with details of inquiries or complaints to ensure that action steps weretaken and that all claims were organized.Processed cancellations, renewals, other endorsements.Ordered finance agreements, issue binders, insurance cards, and Certificates of Insurance.Liaised with other departments such as HR, Accounting, Finance, etc., and provided support to them.

Birmingham, Alabama Area

Assessed customer needs and advised clients on coverage options by providing quotations, pricing, and required information to prospects.Developed and maintained relationships with business partners around the community.Performed outside marketing activities to generate company sales.Prepared quotations on customer change requests to policies.Participated in the interview process and recommend candidates for open team positions.Trained and developed team members regarding standard operating procedures and skilled sales presentation delivery.Developed strong knowledge of company products, pricing, and policy features, as well as industry competition.Supervised daily functions of team members and effectively recommend disciplinary action or training as circumstances warranted.Received and responded to all customer inquiries and complaints, requesting missing or follow-upinformation from customers and follow up for that information.Directed team members in tasks relating to scheduling and coverage of the retail office.Follow-up routinely with customers on all open or unresolved issues including calling lapsed policy customers.

Birmingham, Alabama

Developed new accounts through continuous development pertaining to new products and services.Analyzed insurance programs and provide recommendations to continually update and improve availability.Liaise with clients to obtain and disseminate related claim information including features and benefits.Led property inspections to examine condition, construction, and age to identify risk assessment.Spearheaded sales of various types of auto insurance policies to businesses and individuals

Birmingham, Alabama

Checked policies, endorsements, and other policy material for accuracy.Created quotes for homeowner and dwelling policies.Screened renewal applications, sent out renewal letters, and prepared the quotes for underwriter approval.Handled endorsement requests and referral to the underwriter as necessary.Processed new insurance policies and modifications to existing policies.Utilized Concept One to enter technical data on appropriate risks.Established follow up deadlines for any outstanding information needed to complete the underwriting file.Responsible for binding risk, posting invoices and processing technical data in Concept One and other online formats (Lexington, Atrium, Hiscox, Miller 444 ).Managed relationships with retail agents.Maintained producer files including distribution of marketing brochures and mailing contract information

Birmingham, Alabama

*Responsible for investigating auto liability claims including managing statements and executing payments within a high call center environment.*Conducted interviews with policyholders, claimants, and witnesses.*Collated hospital records, photographic evidence of property damage, and assorted information to evaluate claims.*Negotiated settlements with claimants and issued payments in addition to preparing claim reports.*Led same-day contact with claimants and set-up vehicle appraisals as well as maintaining diary and claims volume.