Am Faizur Shareen Email & Phone Number

Hobart, Tasmania, Australia

• Proactively contact potential and existing customers to discuss energyplans, promotions, and services, ensuring a clear understanding of theirneeds and preferences.• Sales Performance: Achieve and exceed individual and team sales targetsby effectively promoting and selling energy products and services toresidential and commercial clients.• Product Knowledge: Maintain up-to-date knowledge of MomentumEnergy’s offerings, industry trends, and regulatory requirements to provideaccurate information and build customer trust.• CRM Management: Efficiently manage customer data and sales activityrecords in CRM systems, ensuring accurate and timely entry of call logs,customer interactions, and sales outcomes.• Customer Service Excellence: Provide exceptional customer service byaddressing inquiries, resolving concerns, and offering tailored solutions toenhance customer satisfaction and loyalty.• Compliance and Policy Adherence: Adhere to all company policies,industry regulations, and compliance standards, including those related todata protection and ethical sales practices.• Team Collaboration: Work closely with team members and supervisors toshare insights, strategies, and best practices, contributing to a positive andproductive work environment.• Sales Reporting: Prepare and submit regular sales reports andperformance updates to management, highlighting key achievements andareas for improvement.

Sydney, New South Wales, Australia

1. Assist users with setting up and configuring IT equipment, such as computers, printers, and mobile devices. Provide support for Windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc. 2. Network Analysis: Analyzing packets, protocols, and configurations from Hosted Systems to Telstra Systems and Consumer Network Devices, such as modems, routers, NCDs, DPUs, and ports.3. Network Management Tools: Employing Network Management Tools like NEM DEMS, T&DM, Modini, CAPTURE, etc., to reboot, restart, and reset network-managed devices.4. Network Speed and Connectivity Testing: Utilizing TCP testing with HTTP fallback to identify network speeds, pings, and latency rates for Telstra Network-managed devices.5. Client/Server Model Tools: Using BAT, ECO Assist Tools to analyze issues, run package tests, perform port configuration tests, and solve analytical problems.6. Email Configuration Management: Running email configuration tools to fix issues related to POP3, IMAP, and SMTP ports.7. Scheduled and executed system-wide software installations and upgrades.8. Generated INC tickets using ServiceNow and Capture and resolved in given timeframe. Worked closely with other IT teams and departments to ensure seamless support and integration of IT services across the organization.

Hobart, Tasmania, Australia

1. Effectively managed and resolved a high volume of IT support requests and technical incidents, ensuring prompt assistance via phone, email, and in-person interactions. Delivered exceptional service to students, staff, and external stakeholders with a strong focus on professionalism and quality.2. Proficient in troubleshooting and maintaining Windows operating systems, remote desktop services, networks, hardware, and internet services. Extensive hands-on experience with Microsoft platforms, including Office 365, SharePoint, and InPlace systems, to support diverse user needs.3. Streamlined processes and enhanced efficiency by automating tasks using advanced Power Tools. Collaborated with academic and administrative teams to facilitate the smooth delivery of IT services and addressed escalated concerns effectively.

Bachelor'S Degree, Information Technology

Activities and Societies: Overseas IT project, community service, local IT projectBeing an international student, it was initially.

Bachelor'S Degree, Information Technology Majoring In Business Analysis