• Validating and verifying accuracy of all new claims received from Strata Managers and lodging claims with the insurer within 24 hours.• Managing and Co-ordinating Large Loss Claim – (CAT Claims) with Insurers, Building Consultants, Loss Adjusters and Builders. • Providing advice and guidance to Strata Managers/ Lot Owners/ Strata Committee on claims preparation and processes involved.• Discussing aspects of coverage with the insured and, where required, provide reasons why a claim has not met with policy conditions.• Advocating for the insured to ensure that their interests in the claim are protected and negotiating with insurance companies on the insured’s behalf when there has been an unreasonable decline on claims.• Managing claims portfolios for 3 large BCB Clients. • Assisting in training new staff.• Providing claims training to Strata Managers.• Assisted Team Leader in managing the team (in his absence) and distribution of workload among the team.• Able to maintain a constructive working relationship with the claims team despite differing perspectives and assisting team in their workload when required.• Building and developing external business relationships with insurers, Loss Adjusters, Underwriters and Builders.• Maintaining up-to-date claim follow ups and review with Strata Managers.• Providing updates to respective Brokers if a particular claim has issues affecting policy renewals.

Validating all new claims assigned within 24 hours by calling the insured and verifying the accuracy of the details of claim lodged. Assessing and reviewing claims from start to completion, determining liability based on policy coverage and conditions. Appointment of builders, Restorers, Suppliers, Loss Adjustors and Structural Engineers (when required). Following through builder’s attendance and submission of their reports.Reviewing the reports submitted and determining whether the cause of damage falls within the policy coverage or exclusions.Advising insured’s of the findings of the reports and whether their claims fall within the policy coverage.Resolving insured’s disputes/complaints without having team leader’s involvement. Taking ownership of claims when an insured calls and ensuring their claims are resolved.Regular follow ups with the insured on the progress of repairs to their property and obtaining feedback in relation to the quality of repairs done by the builders. Arranging temporary accommodation for insured when property is not liveable due to the severity of the damage.Facilitating claims settlements upon the approval of the claims.Providing insured with excellent customer service by making sure they are free from stress when their claims are being processed. Achieved by ensuring that repair works are smoothly being carried out and regular follow ups in updating the insured on the progress.Buddy training for new comers.

Assessing/processing claims from inception to completion for Suncorp brands, namely GIO, AAMI and APIA.Answering to customer queries/disputes and provide updates on the claims.Appointment of assessors, builders, and restorers where required.Following up with the builders and loss adjustors in relation to their attendance to the insured's property for assessmentReviewing the builders, loss adjusters report, advising the insured on their respective claims ie whether the claims falls within the policy coverage.Handling disputes from the insured pertaining to their claims being denied and explaining the reasoning behind the denials.Preparing denial letters to the insured for their next course of action for IDRFacilitating payments upon approval of claims.

Data entry of new claims into Genius system.Prepare and maintain claim files. Updating the Claims Management System, diaries and follow ups with brokers on pending claims. Facilitating claims payment for Marine, Energy Fire and Construction and Australian Workers Compensation.Ensuring Re-insurance details are correct and processed as required.Assess, review and process marine claims such as SMDA and cargo claims.Reviewing policy wordings to ensure coverage for claims are satisfactory.Appointment of surveyors.

Marine Claims Portfolio:Assessing, processing and managing container, cargo and vessel claims from shipping lines, shipper, consignees, hull owners and recovery agents. Periodic reviews with the aim of reducing claims pay out which has been successfully reduced each year.Assessment of third party claims and pursuing recoveries from haulier companies upon establishment of liability as a result of damage to company property.Liaising and negotiating with shipping lines, cargo owners and ship owners concerning claims settlement and extent of liability. Liaising with container repairers and ship repairers on the cost of repairs. Legal Portfolio( July 2007 –June 2009 Preparing tenancy and sub lease agreements for business tenants within the port vicinity.Managing the renewals of the tenancy and sublease agreements. Ensuring rentals and guarantee throughput’s are duly paid as schedule.

Marine Claims:Registering ,processing and assessing marine cargo and hull claims.Pursuing Subrogation from 3rd Parties involved.Processing and assessing Third Party Bailor/ Bailee Claims/ Warehouse Claims.Liaising with Loss Adjusters on the claims assigned for investigation to determine cause of damage/loss and policy coverage.Advising the insured's on the finding of the loss adjustor's report and advising them if claim is covered in line with the policy coverage.Handling disputes/complaints with the insured amicably.Prompt settlements of claims.Handling recovery /subrogation claims via Recovery Agents.